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As I could not get a courtesy car staff arranged a taxi to transport me from Knights to home then back to Knights again at no cost to myself. Staff kept me updated and made sure I had a drink when I had to wait a short while on arrival.
Issue around updating Gracenote Database, as they said it was done via connected services and not at dealer. Since found this to be incorrect so will have to visit dealer again.
could have done with courtesy car
Sales staff (Ian smith) did all he could to make my experience with BMW a pleasant one.
Air of 'It matters'
Staff are efficient, knowledgeable and courteous
Amber very competent
Because I was completely satisfied! (Questions like this annoy me)
They did the MOT for my vehicle, and also provided an additional service, free of charge, whilst they had the vehicle.
Overall good customer service, value for money and good product
My car was booked in for a service, I was called at 12.20pm saying my car was ready, the service advisor also pointed out they closed at 1pm, 40 minutes notice with children in tow isn't really plenty of notice! Also I didn't receive citnow video.
I have never had a problem with the servicing of my vehicles at Knights BMW and my last visit was no exception.
Very satisfied Lauren keeling was very helpful and friendly and talk me though everything I needed to no 10 out of 10
Sat Nav , radio and hands free stopped working. Contacted my usual garage in Derby and the soonest they could see me was 5 weeks away. Phoned you guys and you booked me for the next day!
Terrible service - SCAM. They tell everybody they need new tyres!
Kate and Ronnie were very professional and helpful. Kept me informed.
Explained clearly about the work.
Nothing was too much trouble and I was kept informed and updated throughout
You are always welcomed and treated as a VIP customer at Knights.
I always receive excellent service from the staff at Knights. A special mention goes to Sam Leese and the staff in the Service Department. On my last couple of visits I was looked after wonderfully by Lola, Amber and Des the Tyre Specialist.
The service was not done on time and I was not kept up to date with progress. In fact I had to chase and wasted hours just waiting
But I didn't deal with staffs I dealt with Bluebell Crewe
Very good and pleasing service for the vehicle and from staff keeping me informed
Would've been a 5 had they been able to offer me a courtesy car for the day when my car was in being repaired.
Not heard from bmw knights stoke since I drove the car away
The handover after the completion of work could have been better
Proposed work not completed in available timeframe - re-booked for future date.
The problem was resolved.
Because I felt like I was an individual receiving special treatment, and not just like a number in a queue.
Always have satisfactory service
i was a bit unhappy with the valet of the car as the inside had not been touch as the dirt that was in there was still in there.
After my visit on 1st apr I not yet received a reply when the warranty work is going to be carried out
Fully kept uptodate with progress in a timely manner
Performed customers requirements to the highest standards.
Because I have just gone out in my car and accelerated and the pipe feeding the intercooler has popped off because the straps hadn't been tightened after service
Excellent service but was not convinced service reception have as much technical knowledge as previous brand
I didn't receive a call advising me when my vehicle was available for collection, despite requesting notification.
Not a good performance from BMW
Good speedy service with a coffee whilst I waited. No negatives.
Well as an regular customer they always look after you and your car too very happy customer service
very professional and courteous staff ( lola )
Took half an hour longer than advised and I was not told this was going to be the case. I was very impressed with the tablets, TV and scooter my 3 year was entertained with. The staff were very friendly too.
Friendly service & competent techs.
Service of cars isn't as stated on website it's not all weekend
I wanted to witness the old oil being drained out and the new oil being put in but was told I was not allowed in the workshop area. I don't trust garages to be 100% honest. Had to wait an extra 90 minutes for the service to be completed.
From the booking in for the service to collecting the car every process was carried as agreed.
Cost and didn't return my call Vehicle check report stated OSR tyre cut so took car to tyre garage, examined tyre and found no cut.
Greeted and dealt with efficiently by Amber.
Polite efficient and timely service.
Great service including provision of taxi to and from our home as well as the car being returned cleaned inside and out.
Courteous and efficient
The staff at Knights always seem willing to go that extra step into the realm of amazing customer service.
I thought the service price was higher than necessary
they seemed to do all they said they would and the showroom staff were exceptional.
As usual, Lola Clarke sorted it all out. ??
Very helpful and knowledgeable staff
The experience and pick up of my new car was amazing and made truly special by Roland.
From start to finish they made spending a lot of money painless & the coffee is great
Great experience from initial phone call through to delivery
The BMW centre has a good atmosphere, no sales pressure and very pleasant people
Roland kept me well-informed throughout the whole process. The car came quicker than I expected
we were kept up to date with the progress of our order throughout the process
had no problems, well informed, test drives, looked after very well.
The paperwork was dealt with quickly and efficiently Roland has been an absolute star through the whole process. He made me feel comfortable and listened to everything I required and made sure the vehicle was the right one for me.
Antony Hine was a pleasure to deal with and was extremely helpful during the sale