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Car returned in a prompt time scale. All work completed to my satisfaction. Additional issue identified and resolved before returning to me.
Completed on time to a good standard
They did everything they said they would
Great customer service
Visited on a very busy Friday afternoon following a " drivetrain propulsion " warning message. Although the problem could not be fixed that afternoon, we were taken home by taxi and a 5 series BMW was delivered to our home address.Excellent service.
Knocking noise that Im told will go away with break dust build up - not 100% convinced
Exceptionally good service.
Always user friendly and customer focused
Usually have courtesy car but on this occasion waited in reception whilst service was carried out as would have had to have waited another 2 weeks for service if courtesy car needed. Was offered a coffee but never arrived.
Not only did the work get carried out I also got my car cleaned inside and out as well
As previous and benefitted from service package so cost effective
Job done properly and the car was cleaned really well
After a poor start (couldnt help me with my map upgrade), Lola went out of her way to assist me. In particular, she waited for me when I was late coming to collect my dad. Greatly appreciated.
Kate proud was excellent
Was very satisfied how Lola looked after me as a client, although I felt the person I initially dealt with before Lola could have been more helpful.
No tyres to fit my vehicle even though I had booked this service weeks ago and mentioned I may need front tyres.
Reception sensible, pre service procedures carried without fuss and language clear, not hyped , refreshments and service of both good, environment clean, background music not too intrusive, employes smart and not loud. More range in newspapers needed
very impressive all round. Prompt collection & delivery and well turned out representative
I was greeted by a very pleasant lady (Amber?) as soon as i arrived & dealt withvery competantly. She then escorted me to see a salesman (as opposed to pointing where i needed to go).(Previously my experiences with Knights NOT been that pleasant)
Pleasant experience from the smiling receptionist to the service department personnel.
Excellent from Lola cork
I had made an appointment to replace the gas struts in the boot. Over the phone I did emphasise what needed attention and that the car had a BMW extended warranty. At the end of the day I was phoned to be told BMW had to ask the underwriters.
After some issues with the finance department a year ago it was a pleasing to see that the service department and reception teams were considerate, polite and prompt with the service
The service was done within the specified time and wash washed for me, I waited while the service was carried out and there was plenty to keep me occupied
although the overall service was very good, it did unfortunately take two weeks to rectify the issue with the vehicle. However I was provided with a suitable courtesy car for this period of time.
fast and reliable
Everything completed on time as promised
I didnt get a copy of the health check and the washer warning light was on when I got the car back
The female person who dealt with me in the service department was excellent, I think her name was ?? Amber. The best service I have had!
can't believe that the service message was not reset on my car, this means I have to make another unplanned and unconventional visit back to the garage. It something this obvious was missed, what else might have been over looked?
Job was done perfect, couldnt ask for more.
My car was kept in the workshop for several days longer than first anticipated. I was kept informed of proceedings daily by Amber Mason. She did an excellent job for BMW handling my case this week.
Left completely happy with everything I had gone in o do.
I was disappointed that the doors were locked till 8.00 at Knights BMW Stoke. Not convinced I'll return for further servicing. I'm retired and tee off (golf) 8 .15 most mornings. Never been a problem before at Knights.
Weekend service facility and knowledgeable staff.
There great hun
Good taxi service on dropping car in explained process well.
Surely this self evident
Easy booking, speedy service, kept up to date on work progress, coffee and a clean car.
No feedback during the day
The service was carried out in the allotted time and, the car was cleaned after. The only reason you didn't score full marks; at booking I requested time with Sales to review / road test the new M5. This didn't happen whilst there...
All very good!
good communication with staff
We were very pleased with the service we were given on arrival and our time at BMW Knights was one to be remembered. The service given by all of the staff was great. All of the staff were friendly, pleasant and polite. They couldn't of been better.
Work completed faster than anticipated
They do what they say hun
Would have been 100% but last minute charge for brakes
Exceptional customer service as always from Knights
I asked if my car could be ready by lunch time and yes I received the phone call at 1pm to advise car ready - again excellent service
Nice area whilst waiting. Friendly and informative staff
Fast track as I live a while away and was very comfortable during the wait
Unfortunately although the car was left at 8am to be picked up at 5pm I still had to wait till approx 5.45pm
Booking in and collection was quick no waiting.
A+++. So easy. Lots of calls to check we were happy and to update us. Kept expecting something to go wrong because it was all so perfect.....but nothing did.
They under promised but over delivered
As above, people dealing were great, but due to problems with the car that were out of their or my control, led to a longer than required process.
The aftersales executives always do their utmost to solve any issues
Despite my 1 issue above. The staff were extremely courteous & helpful. It was a nice touch to have a a choice of coffee whilst waiting.
Found all staff very helpfull and friendly car was serviced in time stated and returned in good clean condition
The problem was sorted out to my satisfaction.
Even though I didnt need an Mot as the letter said they checked my car anyway
Good on time schedule
I was satisfied with the car service and facilities at the garage whilst waiting, however, I had a long debate around pricing as your online system quoted a price, I booked the vehicle in and on arrival was told the price was incorrect.
Staff are very friendly and most helpful, excellent tea and coffee.
I had 2 a visit for my free warranty check and then 6 days later a visit for mot. On my 1st visit I was advised my rear break pads would needs changing due to them being a 4, but when visiting on mot day they were now a 7. Which makes no sense.
Satisfied with service, if somewhat impersonal.
I've had to visit you on a few occasions to resolve issues related to a used car purchase (from another BMW dealer). On each, the service I've received has been nothing short of amazing. It's refreshing to see a team that's got my interests at heart.
Car was picked up and taken to Knights North Staffs and redelivered same day, an excellent service. I was also kept well informed of progress and completion of work.
My experience was far from what you'd expect from a premium brand main dealer...feel free to call me for full details
Made welcome and kept informed Professional consultants
The only problem with the whole service was that your sheet said that the car had a complimentary clean and valet, but it came back dirtier than it went in.
Very good price for servicing plus me car had a wash and vacuum.
Amber Mason was very professional in solving the issue that I had.
Very down to earth and fair.
Fast check in and out , all the works was carried out as agreed plus the car was returned washed and valeted .
Job finished on time and car delivered to my agreed pick up point. Also good communication.
Receptionist was very helpful and arranged for the car to be picked up at home as I was at the hospital that day. Car returned valeted and as promised
I watched the technician from the comfort of the cafe bar. Care and attention was evident throughout. He even replaced two damaged registration plate screws, didnt charge, and made no reference to this very kind act. Brilliant service.
Having had my car in to diagnose the problem (Had to wait 3 weeks for first appointment then another 3 weeks to this appointment) I was told conflicting stories of diagnosis and repair, you should tell the truth on repair time.
good service, good price and great customer service
Really welcoming, professional and made to feel important
The problem wS dealt with efficiently
Work completed very efficiently whilst I waited, at an agreed price.
The service was excellent. The gentleman who carried out the smart repair did a great job at a fair price. Very happy.
As mentioned in first answer. Also, you clean my car which is always a bonus!
Great service car was in for mot no issues
Everyone at Knights were incredible, felt valued, welcome and thoroughly professional with deep knowledge of their products. Time was taken to ensure it was the right car for my needs.
Made to feel welcome with coffee always offered on arrival.
Every thing went as was planned
Made to feel special BY ALL members of staff who ALL went out of their way.
the staff were professional and knowledgeable of service
Salesman Jamie Bryan did go the extra mile to ensure that we were entirely satisfied with our purchasing journey
Pleasant staff but the process seemed to take a long time to place an order
The order form stated £25 fuel which was not put into the vehicle before handover however, I queried this and it has been been resolved.
Friendly, courteous, and knowledgeable staff.Very professional and helpful.A real pleasure to do business with.
Lauren kept in touch with me throughout the process and nothing was too much trouble.
Staff have a can do spirit and nothing is to much trouble.
My car looked absolutely stunning and staff went out of their way following my accident to reassure me that it would be equally if not more stunning than when I originally collected it.
Absolutely brilliant Jamie made it an experience to remember Nothing was too much trouble. He spent time a lot of time going through everything We found out after that he actually came in on his day off to look after us
Have been visiting Knights for a good number of years and this is my fourth vehicle purchase from the dealership. Always feel relaxed and know that my best interests will be considered at all times - also have the best selection of cars possible.
As already stated very friendly staff most especially our salesperson Lauren Keeling she was exceptional.
Whole experience top class , freedom to walk and talk to people and very relaxed way we were dealt with . Jamie stayed late to see and dicuss our needs and we followed this up with visiting the following day to conclude matters .
Staff couldnt do more just as I expected as a previous bmw owner
Lauren was helpful,polite and knew her stuff
Amazing, very happy to recommend to friends and family. Given plenty of time and assistence.
Lauren Keeling - our sales contact was professional, knowledgeable and helped make this new experience easy and enjoyable. The communications relating to the vehicle was excellent and I was kept fully updated throughout the process.