Knights North Staffordshire Star Rating
Sales
18 comments from 44 reviews
Service
50 comments from 131 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"My experience over many years at Knights has been excellent in every respect"
"The service was ok but the rear seal wanted replacing it will be the second time i will have to take it back because it has not been fitted correctly."
"First rate"
"It took a while to get the parts, I was told to bring the cherished number plate in to swap them over they had no note of this, and its taken over 3 weeks to sort out."
"The staff are very flexible and helpful."
"As always absolutely fabulous service."
"Reliable, polite and efficient. Whilst they are not my 'local' dealer it is worth making the extra effort to go there."
"Professional friendly and helpful."
"Pleasant and helpful staff"
"excellent usual BMW customer service"
"very happy with the overall experience"
"The service I reeive from tis garage and certain members of staff is excellent."
"Sam and Leanne both made sure i was well looked after. Sam took the time to resolve a potential ongoing issue and has been able ensure repeat business moving forwrad."
"Mot took longer than expected"
"For amin deale knoghts are pretty resonable valyue compareed to local audio dealership."
"I took it in with a particular problem (boot catch release) but they didn't fix this but resolved another problem that was more expensive and not apparent prior to taking it in."
"The staff on Knights Service Reception always give you a warm welcome and make you feel as though your business is appreciated."
"My vehicle was immaculately cleaned when it went in for repair, was unnecessarily cleaned and was in a disgusting state on collection"
"I live about 17 miles away from the dealership and needed a replacement car. I had to wait a week before a loan car was available. It has to in again to get the correct serviced intervals displayed. Kinights are collecting this time."
"the only thing i would say is that i was given a Mot passport. I did not realise till this service that i was also entitled to 20 off servicing with this passport. No one made me aware of this and ive paid full price for all my previous services."
"Got the wrong vehicle registered for the service."
"All service from Knights does not come any better"
"I was told my BMW would be ready the same day but they kept it over night."
"i would of marked a 5 OTHER THAN WHEN I RECEIVED THE CAR BACK, THE ROOF WAS DAMAGED IT HAD A DENT IN ITWHICH THEY CAUSED AND NEVER MENTIONED"
"It was very good. They were very efficient."
"Everyone is spot on."
"Great place to visit, efficient and courteous"
"They were great."
"faultless service. Sam Leese service manager was brilliant absolutely fabulous"
"Knights service is always polite and professional and carried out to a high standard. I have no hesitation in recommending them to friends and family."
"They are very good."
"Very well pleased."
"Very polite, friendly, accommodating and professional."
"first class"
"I am very pleased with the dealership."
"I would like to mention the professionalism and the service we received, the chap that assisted us was very helpful and deserves praise."
"They are very good."
"Could have been cheaper."
"I was a bit disappointed; the car was delivered back with the bonnet catch not closed properly."
"I was happy with the level of customer service i received at Knights in relation to the my cars problem"
"Excellent team"
"On contacting the dealership about the issue I was made to feel as though it was my fault. On each occasion that the car was returned unrepaired i felt patronised and fobbed off."
"Kept waiting for half an hour at collection due to poor communication between service staff and reception. Received an apology the following day"
"I drive out of my way to visit this dealership because of the excilent service ."
"By far the most professional Service Department I have ever visited. They always do what they say they will do."
"everything was really good"
"The staff are always helpfull, polite and genuinely seem happy working at Knights, nothing seems to be to much trouble."
"Polite and freindly staff I had coffee and biscuits on arrival very efficient."
"Great customer service , Lianne on service a great attribute to your company."
"I was welcomed and dealt with in a very quick and professional manner despite the fact that I had no appointment with the service team."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The car was not available to collect until Monday 2 4 12. I collected it on 4 4 12. It was taxed in March which means I will need retaxing at the end of Feb. In effect only covered for 11 months. Registered to me, should have been to company"
"Dealer helpful and kept me informed, may not have placed order had I known delivery date was 4 months longer than expected date"
"Visiting Knights BMW is an experience in its self, with the range of both second hand and new vehicles on display. The knowldge of the staff and proffessonal approach to their task has to be complemented."
"Dave Thompson Was very good ."
"My thanks to Frances Barber for making the whole experience a pleasure from start to finish, a credit to the dealership"
"The best service in all aspects of any dealership"
"Very satisfied"
"David Thompson was simply outstanding through the whole process"
"Absolutely delighted with the buying experience and the car was handed over in immaculate condition. This is a first class dealership"
"Frances is a real credit to the sales team. She responded to my initial enquiry within 24 hours with all the information I needed Knights being the only dealership out of four that did. She has been very helpful and has kept me informed throughout."
"Excellent product knowledge meant all my questions were answered to my complete satisfaction"
"It was a great touch viewing the car in the showroom on the day of collection"
"Mr Woodhead Sales exec was extremely helpful in answering questions and giving advice."
"great, personalised service it made me feel like I am THE customer not just part of a crowd"
"the dealer, Frances Turner, was excellent in every way and made the whole process most enjoyable."
"Purchase was fine. We purchased 2 cars, an X5 and an X6. Condition of X5 poor. Faulty hi fi, car is currently in Knights workshop for the second time in less than one week for at least two days for rectification work . Couple of noticable scratches"
"Dave Thomson and Chris Longster are very proffesional , friendly a credit to BMW."
"Frances kept us well informed, her help at handover was invaluable"