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In addition to the longer than expected time with the garage, I was told on the morning of day 2 that a tyre needed changing for safety reasons. I understand there was a bubble on tyre wall. I was told £270 and offered a price match.......
Expensive service costing £750+
So thorough thoughtful at all times
Work carried out was fine after service was poor.
pleasant greeting and was offered coffee when waiting ,good valet on car
All the staff are very helpful .
Reasonably priced. Efficient service. Ready as requested and car valeted.
I delayed the date for my service in order to have a curtesy car but when I arrived at the garage at 8.30am I was told that there were no curtesy cars.i was told that the serve would take just 90 minutes and I could wait.i did but it took much longer
Excellent customer service, knowledgeable and keen to build relationships with their customers for today and future caring.
Good service, one minor error, when the Stoke branch didn't receive the request from the Stafford branch. Everyone very accommodating
Servicing staff fully explained the service work required for my car and costing before hand. Post servicing car performance to my expectation. I was also made aware of wear in the brake pads which will require replacing soon.
Service good, adviser lacked some knowledge . You are irritating me with this survey in that you cannot get over the fact I only gave 4. If the survey does not close after this I will scrap it and make a formal complaint.
Free to look and not be pressured
Very good staff
friendly service staff.taxi provided home and then back again to collect my vehicle.
Everything carried out to my satisfaction
Lola the Customer service advisor was excellent!
Never come back to me regarding matter that was not resolved during the service. It has been left to me to chase them.
Please refer to my previous answer which covers this.
Come to expect this high level from knights now. Very good.
They accidentally diagnosed that I needed new front disk brakes.. nobody (but me) seems to do a basic sanity check.. "Really? on a car that done just 18k miles from new?" ... Also - they did not update either the audio software.. or the sat nav
Very good service.
As above along with the lack of courtesy vehicles available. A 5 week wait to book my car in is not great to get a courtesy vehicle if this is the case then a call should be made to the customer at least 5 weeks prior to a service to book in.
The service manager on the day was excellent and would give 5 stars . The reason for dropping a star was that when booking I mentioned that a fog light had failed and would need a replacement, this buld had to be ordered and meant a return trip.
Friendly and punctual service
Work carried out was good, staff were pleasant and courteous - however, as mentioned above no courtesy car had initially been organised, and communication was very poor re: additional work required.
As stated above totally positive experience
We have had to re-book the car bar in as the fault hasn't been fixed, but this was handled efficiently.
In the end, everything was sorted to the highest standard and very efficiently. Alongside this I am thrilled with the politeness of the team and how exceptionally helpful everyone knights bmw are.
Completed service on time and cleaned the car plus explained very well the work carried out. Showroom very clean and made 2 coffee's while waiting
Car was in for a mot test, which was passed. Promt and done with in the time quoted.
The reception staff and check in were Good professional and friendly however the vehicle check came back stating the wrong speed rating tyres had been fitted. I took vehicle to ATS and found the BMW report was simply wrong - not happy
All on time and complete
There was simply nothing to fault. A first class experience. The whole team are to be commended.
I have never had cause to complain about the standard of service.In my estimation it's a very well run team knowledgeable in all aspects of the models they are dealing with.
As above. Didnt give full 5 stars as it would have been nice to have an update of time rather than having to ask. When I did ask I was given a quick and helpful answer.
Disappointed with the booking as given the TOTAL WRONG information on my service plan
At Knights from the moment you walk through the door you are greeted by a member of the front desk and from there on looked after to a very high standard and made to feel very welcome. The work and reporting back on your car is very well documented.
Had to wait 39 mins for loan car. Staff kept me informed. Called when ready but they couldnt find the keys and it wasnt cleaned. They have fixed the problem though. The face to face staff were good
Excellent service from all personnel
Friendly and polite. Efficiency
As mentioned above.
I took my car in for 2nd service they well looked after me also they checked every thing in my car well pleased after all Amazing and friendly service ????
Good service and attitude of staff
The mechanical teams and body shop seem completely disconnected. Work allocation to the body shop seems non existent; having had work not done on two occasions the car has been in.
Can't fault it
Repair/tracking one hundred percent
Took vehicle in for MOT. Service department telephoned to say that vehicle was being washed and would be ready for collection by 5 p.m. I had to wait for 45 minutes before I could drive it away. I was compensated with a voucher to cover my next MOT.
Everything was done as agreed and more quickly than expected.
It was very quick and easy to drop the car off and pick it up at the end of the day, the staff were very pleasant and helpful.
I had numerous calls whilst on holiday, to remove the items from the vehicle and also asking me to give the go ahead for chargeable work, which should have been done under warranty. Faulty parts are being replaced at another Dealership under warranty
I have received a quality service on each visit.
I had a little wait to collect my car on picking up. Only due to several people arriving at the same time though.
It was booked in on the day the service was carried out, the cost of the service was the same as quoted, what more can you ask for.
Professional and curtious staff
Delay as shown above caused by damage by service engineer on refitting screen wash reservoir necessitating a replacement part
Car returned in a prompt time scale. All work completed to my satisfaction. Additional issue identified and resolved before returning to me.
They did everything they said they would
Knocking noise that Im told will go away with break dust build up - not 100% convinced
Visited on a very busy Friday afternoon following a " drivetrain propulsion " warning message. Although the problem could not be fixed that afternoon, we were taken home by taxi and a 5 series BMW was delivered to our home address.Excellent service.
As previous and benefitted from service package so cost effective
Usually have courtesy car but on this occasion waited in reception whilst service was carried out as would have had to have waited another 2 weeks for service if courtesy car needed. Was offered a coffee but never arrived.
Not only did the work get carried out I also got my car cleaned inside and out as well
Job done properly and the car was cleaned really well
Kate proud was excellent
Was very satisfied how Lola looked after me as a client, although I felt the person I initially dealt with before Lola could have been more helpful.
No tyres to fit my vehicle even though I had booked this service weeks ago and mentioned I may need front tyres.
Reception sensible, pre service procedures carried without fuss and language clear, not hyped , refreshments and service of both good, environment clean, background music not too intrusive, employes smart and not loud. More range in newspapers needed
very impressive all round. Prompt collection & delivery and well turned out representative
I was greeted by a very pleasant lady (Amber?) as soon as i arrived & dealt withvery competantly. She then escorted me to see a salesman (as opposed to pointing where i needed to go).(Previously my experiences with Knights NOT been that pleasant)
Excellent from Lola cork
Pleasant experience from the smiling receptionist to the service department personnel.
Laura Keeling sorted everything out for me.
Because I am a happy customer.
The service was completed very well
Lauren Keeling at Knights BMW was an excellent help and was very efficient. I would definitely recommend her directly and Knights in future.
Jamie was a delight to deal with. His sense of humour and effort to find exactly the right car could not have been bettered. He was utterly focused on ensuring we had an excellent experience and put himself out more than once to keep us in the loop.
Excellent attentive staff, not too pushy, technicaly very knowledgeable.
Car was delivered as promised, excellent e-mail updates,good education of features and friendly knowledgeable staff.
very pleased with the quality service i recieved
Very good communication with the salesman Toby he kept me upto date with everything either over the phone or email. Every time I visited the showroom I have always been welcomed by the reception staff and offered a drink! Extra steps always count
The signing of financial documents proved difficult. The e signature system did not recognise my driving licence and locked me out which meant I had to print off various documents sign scan and send. Which was a but if a pain
Andy was very good
original date for delivery was not achieved leading to previous car handed back before new car arrived. a loan car was arranged from the dealership to ensure I was not affected
Sales team exceeded all my expectations .
Good response from the sales team and got the car I wanted quickly
The sales lady Lauren explained every thing we could want to know, 10 out of 10
Both were exceptional. Never had such a detailed vehicle hand over and follow up. The sales executive I dealt with, Jamie Bryan had vast product knowledge and a pleasure to do business with.
Very. Big thank you to Toby; very professional and a great service. Also a further thanks to Jamie and all the girls on reception for such a friendly, professional and pleasant sevice.
Full attention to detail given and explained
Made to feel welcome with coffee always offered on arrival.
Everyone at Knights were incredible, felt valued, welcome and thoroughly professional with deep knowledge of their products. Time was taken to ensure it was the right car for my needs.
Every thing went as was planned
Made to feel special BY ALL members of staff who ALL went out of their way.
the staff were professional and knowledgeable of service