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When the reason for my engine fault was diagnosed, the service department believed that the issue shouldn't have happened so soon after the Warranty had expired. They contacted BMW on my behalf and were able to get sanction to do the work FOC. Thanks
I took my car in for a software update to be informed that a recall had been issued to refit rear light brackets. I was not made aware of this beforehand and I was told they would have to retain the car for a week as the part was not in stock.
Nothing to complain about, exceeded my expectations
We needed the car as we were going away and the technician stayed with the car until he was satisfied it was ok
Service team are friendly, efficient and knowledgable
See above. I have already spoken to Sara the Service Manager about my issues. Two days after having my brakes done I received an email Telling me my brake fluid service is now due.
The repair shop representative was very efficient in producing the necessary paperwork to enable the repair work to proceed & providing a courtesy car. It is clear that BMW take a pride in the workmanship of their repair work
Excellent customer service.
Very helpful and friendly
Ronnie was friendly and efficient and kept me informed how the long the car would be while I waited, with a lovely cup of coffee.
My car was supposed to be hoovered and cleaned only To find it wasn't cleaned that well and the windows were left open for the wash it had meaning all my seats were wet
The services advisor, Ronnie, is rude, arrogant and obnoxious and does not know the product (BMW)
Very helpful and pleasant staff, good facilities, nice coffee!
Nice greeting no problems
Slightly disappointed in the fact that my car wasn't serviced when I bought it due to the fact the previous owner had a service pack so I took the car in after 5 weeks as was now due and had an advisory on wipers.. £50 this should have be done before
Since I've registered my car with them from Dec 2017 I had all kind of problems. They've misread my mileage at MOT and added 10k more and blamed me.I've said plenty of times that my car is shaking at cold start and not even today they didn't fixed it
On time etc But I was kept informed
very good customer care
Generally been pleased
Friendly and helpful staff
5 star service all the way
There's always room for improvement
Investigation was useless to which when I got the car home I under gone my own investigation and found the issue myself after just one hour on the internet to discover the actual issue at hand. Some wheel bolts were finger tight.
Great service and no delays
Excellent service very polite and helpful
Felt like I had been treated very well.
As stated above. I doubt anything will be done regarding this feedback and I am not looking for anything in return (I can imagine you get a lot of that) But just better service to go with a great car would help improve the experience.
Staff were prepared to be helpful and to be accommodating to my needs. Car was well washed and cleaned too!
went out of their way to help me with all my queries
I was told my car would receive a complimentary wash and vacuum, when I arrived to collect my car at the scheduled time I stated when dropping it in the morning this had not been done, I had to wait a further hour in the waiting area for this.
KNights BMW is my local dealership and has been for the last 12 years and 3 cars. Dealership is always spotless inside with complimentary wifi and coffee. And it gives me a chance to look around while I'm in there
The people we dealt with were professional and knowledgeable about their product. Again the lack of availability of a towbar is an important issue.
The car buying experience was fairly good. Sales team met our needs. Problem with financial side of things. Did part ex and found BMW rang me after 3 weeks to say they had not paid balance to car exchange finance. Had two car payments go out 1 month
knights know me now I have bought 3 BMW'S and two Mini's from nights they always look after us we have to push them a little to get the right deal but it always works out in the end.
Very efficient in all aspects of servicing my vehicles both advisory and practical.
Still waiting for a call back despite ringing twice to chase an answer
After 4 attempts you cannot find the fault which is causing a clear clicking sound. Your service desk dont call you back and customer service is poor
Very quick and very helpful. I had an issue which was covered under warranty and it was fixed within two days. Very good service
Sarah Light managed my expectations perfectly and the work was carried out very quickly - thank you very much
ALWAYS HAD THE SAME OVER 26 YEARS
The gentleman who picked up the car for service was extremely pleasant. Later when we called at Knights for a follow up check after I had done the requested 100 miles the service desk lady and coffee shop lady were so helpful and attentive.
Dealt with promptly and courteously. Problem booked in and courtesy vehicle provided to avoid any issues.
Everything was done - although there was some delay due to broken MOT equipment
Good communication, efficient & friendly staff.
Good job done on time - what more is there to say?
Dan was very helpful
Good service friendly staff
The staff are always polite and show genuine interest with any issue I have raised in the past. They have kept me informed. and given me an explanation in a clear and detailed manner.
Work done as discussed & the car was ready when they said
in and out
So the car was investigated the next day - but parts were not available until the following day. I was somewhat disappointed with this - in my experience some small back-street garages get 'same-day' parts - yet Knight's who I have alerted to AdBlue
The BMW and Knights systems are not joined up. I opted for a courtesy car which was showing available but got a call to say that one wasn't available. This was inconvenient. Apart from that, all fine, and a small discount to help with the inconvenien
It seems the older your car the less likely you are to have a courtesy car. Nevertheless I was looked after by a kind assistant who made sure taxis were available.
After having waited two and a half hours I had a paid for taxi home . Then a return complimentary taxi .
Ronnie, on reception, could not be more helpful and pick up drivers very friendly
The car wasn't ready when I arrived to collect it at 5pm. I had to wait for 30 minutes and then take the car with it not having being valeted.
The garage hasn't updated my service log on info screen. I was made to wait a further 45 mins while they washed the car off.
As I could not get a courtesy car staff arranged a taxi to transport me from Knights to home then back to Knights again at no cost to myself. Staff kept me updated and made sure I had a drink when I had to wait a short while on arrival.
Issue around updating Gracenote Database, as they said it was done via connected services and not at dealer. Since found this to be incorrect so will have to visit dealer again.
could have done with courtesy car
Air of 'It matters'
Sales staff (Ian smith) did all he could to make my experience with BMW a pleasant one.
Staff are efficient, knowledgeable and courteous
Because I was completely satisfied! (Questions like this annoy me)
Amber very competent
Overall good customer service, value for money and good product
They did the MOT for my vehicle, and also provided an additional service, free of charge, whilst they had the vehicle.
My car was booked in for a service, I was called at 12.20pm saying my car was ready, the service advisor also pointed out they closed at 1pm, 40 minutes notice with children in tow isn't really plenty of notice! Also I didn't receive citnow video.
Very satisfied Lauren keeling was very helpful and friendly and talk me though everything I needed to no 10 out of 10
I have never had a problem with the servicing of my vehicles at Knights BMW and my last visit was no exception.
Sat Nav , radio and hands free stopped working. Contacted my usual garage in Derby and the soonest they could see me was 5 weeks away. Phoned you guys and you booked me for the next day!
Couldn't have done more. Car was for my wife. They covered it for me and let her drive it out of the showroom. She felt very special. Thank you.
Lauren and Kerry made everything very simple. They helped with any questions we had whilst we were deciding what model to purchase.
Pretty much OK. A mix up with the V5 docs for the trade in.
Great service. Friendly staff and a pleasant experience all round.
Poor start, due to lack of communication regarding delay of car. we expected it at the end of May, If we did not chase we would not have known it was going to be end of July. The service afterwards when Lauren took over improved dramatically.
Great Service great range well looked after
Like I said, all very courteous and professional.