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Easy booking, speedy service, kept up to date on work progress, coffee and a clean car.
The service was carried out in the allotted time and, the car was cleaned after. The only reason you didn't score full marks; at booking I requested time with Sales to review / road test the new M5. This didn't happen whilst there...
All very good!
good communication with staff
We were very pleased with the service we were given on arrival and our time at BMW Knights was one to be remembered. The service given by all of the staff was great. All of the staff were friendly, pleasant and polite. They couldn't of been better.
Would have been 100% but last minute charge for brakes
They do what they say hun
Work completed faster than anticipated
Exceptional customer service as always from Knights
I asked if my car could be ready by lunch time and yes I received the phone call at 1pm to advise car ready - again excellent service
Nice area whilst waiting. Friendly and informative staff
Fast track as I live a while away and was very comfortable during the wait
Unfortunately although the car was left at 8am to be picked up at 5pm I still had to wait till approx 5.45pm
They under promised but over delivered
A+++. So easy. Lots of calls to check we were happy and to update us. Kept expecting something to go wrong because it was all so perfect.....but nothing did.
Booking in and collection was quick no waiting.
Despite my 1 issue above. The staff were extremely courteous & helpful. It was a nice touch to have a a choice of coffee whilst waiting.
The aftersales executives always do their utmost to solve any issues
As above, people dealing were great, but due to problems with the car that were out of their or my control, led to a longer than required process.
Found all staff very helpfull and friendly car was serviced in time stated and returned in good clean condition
Even though I didnt need an Mot as the letter said they checked my car anyway
The problem was sorted out to my satisfaction.
I was satisfied with the car service and facilities at the garage whilst waiting, however, I had a long debate around pricing as your online system quoted a price, I booked the vehicle in and on arrival was told the price was incorrect.
Good on time schedule
Staff are very friendly and most helpful, excellent tea and coffee.
I had 2 a visit for my free warranty check and then 6 days later a visit for mot. On my 1st visit I was advised my rear break pads would needs changing due to them being a 4, but when visiting on mot day they were now a 7. Which makes no sense.
Satisfied with service, if somewhat impersonal.
Car was picked up and taken to Knights North Staffs and redelivered same day, an excellent service. I was also kept well informed of progress and completion of work.
I've had to visit you on a few occasions to resolve issues related to a used car purchase (from another BMW dealer). On each, the service I've received has been nothing short of amazing. It's refreshing to see a team that's got my interests at heart.
Very good price for servicing plus me car had a wash and vacuum.
Amber Mason was very professional in solving the issue that I had.
The only problem with the whole service was that your sheet said that the car had a complimentary clean and valet, but it came back dirtier than it went in.
Made welcome and kept informed Professional consultants
My experience was far from what you'd expect from a premium brand main dealer...feel free to call me for full details
Very down to earth and fair.
Fast check in and out , all the works was carried out as agreed plus the car was returned washed and valeted .
Job finished on time and car delivered to my agreed pick up point. Also good communication.
Really welcoming, professional and made to feel important
Having had my car in to diagnose the problem (Had to wait 3 weeks for first appointment then another 3 weeks to this appointment) I was told conflicting stories of diagnosis and repair, you should tell the truth on repair time.
good service, good price and great customer service
I watched the technician from the comfort of the cafe bar. Care and attention was evident throughout. He even replaced two damaged registration plate screws, didnt charge, and made no reference to this very kind act. Brilliant service.
Receptionist was very helpful and arranged for the car to be picked up at home as I was at the hospital that day. Car returned valeted and as promised
The problem wS dealt with efficiently
Work completed very efficiently whilst I waited, at an agreed price.
The service was excellent. The gentleman who carried out the smart repair did a great job at a fair price. Very happy.
As mentioned in first answer. Also, you clean my car which is always a bonus!
Great service car was in for mot no issues
They let me drive the car away after 2 days in their premises and had not corrected the faultHad to stick it back in againBasic stuff
Quick, efficient, listened to my requests and returned my car in a lovely condition. I was even walked back to receive my car
The establishment of the problem to the part replacement was superb
work competed on time at a fair cost
Scored lower due to the overall prices.
Aside from the nice cup of tea everything went wrong.
Able to deal with my breakdown quickly, without fuss and they avoided me needed a temporary hire car.
Service completed on time and as advised. No courtesy car available due to recall spike in service bookings. Understandable.
staff did an excellent job
Following problems with my original car, BMW customer service gave me a free 5 year service plan. This was not on the system at knights, even though BMW emailed them at the time. I had to inform the service team to speak to their manager.
All of the Service Team are just great!
My car looked absolutely stunning and staff went out of their way following my accident to reassure me that it would be equally if not more stunning than when I originally collected it.
Have been visiting Knights for a good number of years and this is my fourth vehicle purchase from the dealership. Always feel relaxed and know that my best interests will be considered at all times - also have the best selection of cars possible.
Absolutely brilliant Jamie made it an experience to remember Nothing was too much trouble. He spent time a lot of time going through everything We found out after that he actually came in on his day off to look after us
As already stated very friendly staff most especially our salesperson Lauren Keeling she was exceptional.
Whole experience top class , freedom to walk and talk to people and very relaxed way we were dealt with . Jamie stayed late to see and dicuss our needs and we followed this up with visiting the following day to conclude matters .
Staff couldnt do more just as I expected as a previous bmw owner
Lauren was helpful,polite and knew her stuff
Amazing, very happy to recommend to friends and family. Given plenty of time and assistence.
Lauren Keeling - our sales contact was professional, knowledgeable and helped make this new experience easy and enjoyable. The communications relating to the vehicle was excellent and I was kept fully updated throughout the process.
Sales man was not pushy, let me look around at my own leisure and got my requirements.
Excellent service we were made to feel that nothing was to much trouble, even down to the flowers for my wife