Explore the dealership

Meet the team

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Tony Crolla

Head of Business
  • Years in the industry 38
  • Department BMW
  • Hobbies Spending time with family, Golf.

Kerry Canavan

Group Retention Specialist
  • Years in the industry 17
  • Department Group
  • Hobbies Socialising and holidays.

Jon Williams

New Car Sales Manager
  • Years in the industry 12
  • Department BMW New
  • Hobbies Country Pursuits and Rugby.

Toby Mayer

New Car Sales Executive
  • Years in the industry 2
  • Department BMW New
  • Hobbies Football.

Mark Graham

New Car Sales Executive
  • Years in the industry 17
  • Department BMW New
  • Hobbies Motorsport, Travelling

Dan Hunter

New Car Sales Executive
  • Years in the industry 6
  • Department BMW New
  • Hobbies Music

Connar Edwards

Product Genius
  • Years in the industry 1
  • Department BMW New
  • Hobbies Socialising

Antony Hine

Used Car Sales Manager
  • Years in the industry 11
  • Department Used BMW
  • Hobbies Football

Richard Dixon

USED CAR SALES EXECUTIVE
  • Years in the industry 12
  • Department BMW Used
  • Hobbies Football and Golf.

Amber Mason

Senior Aftersales Executive
  • Years in the industry 13
  • Department Service
  • Hobbies Socialising and spending time with family.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

Under the current circumstances you have been great.

Service

Fast lane appointment was great, customer service is exceptional

Service

Just very satisfied with the recall work carried out and the staff being very helpful

Service

The people at Knights did everything that they could within the guidelines that were specified. The person who dealt with me on the day was very professional and pleasant to deal with.

Service

Services was carried out quickly & efficiently

Service

U were very professional about everything.

Service

Nice easy to deal with people

Service

Service first class.

Service

Service was quick and thorough.

Service

the service receptionist Amber who dealt with booking etc was excellent

Service

Very supportive

Service

Friendly helpful staff, great communication progress updates from the staff throughout the service.

Service

Excellent communication and kept me waiting for the minimum amount of time.

Service

See above, friendly, upfront, helpful and efficient.

Service

Easy and peace of mind

Service

Polite informative staff member

Service

Great service, great communication, quick and efficient to undertake work and get my car back to me

Service

The service was excellent. I had to book the car in for remedial works that were carried out as I waited in a timely fashion. Impressive customer service from Jordan.

Service

Car repaired as promised, length of time was longer than normal due to issues with hybrid vehicle

Service

Very satisfied with the service I get if I have a problem it get sorted

Service

Everything went to plan, very professional

Service

Excellent service from team.

Service

Did what wasa required

Service

Excellent service, appreciated a reminder about my car being due for a major service via a telephone call.

Service

It was quick, not to expensive, only did what was required

Service

Had a couple of issue but all dealt with professionally

Service

Fast and efficient with good service package from bmw .

Service

Was looked after. Kept informed every step.

Service

From the moment I arrived with a vehicle that had been purchased elsewhere Jordan was helpful and friendly and your technical guy was really great

Service

East to book in drop off and collect I was also asked about joining the BMW service plan which I did.

Service

Any issues or concerns relating to the service were dealt with in a fully professional manner. I am very satisfied with the service experience from both the reception and technical perspective.

Service

Very good service and communication from Jordan

Service

Great staff

Service

Good service

Service

Good service and Jordan was very helpful.

Service

Great Service

Service

Have come to expect nothing less than total 100 percent. Never questioned your standard.

Service

I was advised of the cost prior to the work being done, and it was done within the time stated.

Service

Not 100% due to the inconvenience of Covid pandemic

Service

Professional and polite

Service

No quibble with a warranty claim

Service

Due to covid things are very different, but Knights were very professional and helpful.

Service

They did a good job

Service

Seen on time and very polite

Service

Well informed and customer service excellent

Service

Been using Knights for a number of years & feel happy to carry on using their professional service.

Service

Service was very efficient and seamless.

Service

It was great - and the car looked brand new when we came to collect it from the dealership.

Service

I was very impressed by the customer service. Despite the delays caused by the COVID pandemic, I received regular updates.

Sales

Smooth handover - no issues

Sales

The car was presented well and overall the communication and contact from the salesman was very good.

Sales

Yes very impressed, everything was done to make it that

Sales

VERY EFFICIENT HANDOVER

Sales

From start to finish we've been kept extremely well informed.

Sales

The dealership kept me informed and updated with current progress on my vehicle. BMW is a fantastic, luxury brand and I'm so happy to be part of the family!

Sales

Great advice from the salesperson, I had actually got a model in mind but sound advice, who listened to me and steered me towards the model I have now, not at all disappointed in fact very impressed.

Sales

I had no issues with the sale or choosing the car I wanted and the car was obtained quickly. At the delivery all was explained well.

Sales

Very satisfied and the unveiling was so meaningful.

Sales

very satisfied, everything went smoothly even considering the current pandemic situation. Mark Graham was exceptional in his advice and kept me updated throughout.

Sales

All questions asked we're answered

Sales

Covid purchase. Appointment and showroom very safe. Car was a Birthday present for my wife. They covered it in a secluded part of the showroom and let her unveil etc. Top work and made her feel special.

Sales

Even through the Covid pandemic, I was always kept informed by phone or emails as to the purchase and delivery.

Sales

Always excellent

Sales

The delivery of the car was excellent the revealing of the car went done well impressed well done Conor

Sales

Very professional experience. Kept informed of the delivery progress at all stages.

Sales

Nothing was too much trouble for John. Always came back with answers to questions in timely fashion. Great buying experience for the 2nd time.

Sales

The staff were excellent very aware of my requirements and had the answers to all my questions, 10 out 10

Sales

Very easy transaction..Polite staff..Car ready when we arrived..

Sales

An very good service/ customer experience throughout

Sales

Nothing was difficult or confusing.

Sales

My sales executive Mark Graham was extremely helpful and supportive during my recent purchase. Mark explained every stage of the purchase and delivery process and kept me updated on my cars progress regularly.

Sales

There were a few issues with getting my new car delivered to the correct site but all was sorted. Mark and Toby at knights went above and beyond. Communication was great and had the car ready for the day I wanted to pick it up.

Sales

Ver pleased with the whole experience and the dealership and sales department remained Covid safe which was very appreciated during handover etc