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Good service and Jordan was very helpful.
Have come to expect nothing less than total 100 percent. Never questioned your standard.
I was advised of the cost prior to the work being done, and it was done within the time stated.
Not 100% due to the inconvenience of Covid pandemic
Professional and polite
Due to covid things are very different, but Knights were very professional and helpful.
No quibble with a warranty claim
They did a good job
Well informed and customer service excellent
Seen on time and very polite
Been using Knights for a number of years & feel happy to carry on using their professional service.
Service was very efficient and seamless.
It was great - and the car looked brand new when we came to collect it from the dealership.
Really helpful friendly staff
Customer service I can't fault.
Best Bmw for ever
The score is self evident
Please urge to deal with
Excellent service, and no nasty surprises.
they are helpful and nice with the customer
Have dealt with Knights over a number of years and always found their service department very professional and especially now during the covid lockdown.
Everything was fine
Great service advisors. Experience would be 5 star if the servicing was transparent
From start to finish, the experience was perfect
Very pleased with the service, booked in , no waiting and got the car back mid afternoon has promised
Very professional service and dealer ship.
The issues were understood and all work completed anything that needed additional work was attended too and with a great level of service and help and understanding.
Was kept informed about progress, I was dealt with very professionally.
NO PROBLEMS AND POLITE HELPFUL SERVICE
Work carried out in a timely manner
No concerns re COVID safety and good service carried out.
Did all they could do
Helpful and accommodating service department, and pleasant efficient service reception
Things went smoothly
Did what I asked
All the staff are first class ambassadors of Stoke Knights
Amazing service from the initial phone call to collection of my vehicle following warranty work. My car couldn't be driven away when it was first looked at so I was put in a loan vehicle until mine was ready.
Absolutely happy with all services provided
Great service as always.
MOT and service carried out as expected along with the video of the MOT inspection mentioning anything else to be reviewing in the future.
I have been using this garage for 13 years now and have never had any problems.
Good tecnical expertese resulting in satisfactory motoring.
Kept me up to date with what was happening with the car
As i said above the job was executed perfect. Everything was on its place not even 1 screw missing. Really good job couldnt even see anydifferance on the surroundings ( for example something missing or not put back because mechanic forgot).
No problems, always had a reliable service from Stoke.
Everything was done in time as I was promised
They looked at my issues and checked the car thoroughly for other problems
Daniel Thorley listened to all the information I provided and he supplied an acceptable solution within a time frame that suited.
Had no issues - everything clear and done well
The service was very good.
Straight answers easy to deal with and prompt on getting my vehicle sorted
Really helpful and provided a really quick response when my car had a recall for a fault
The service centre at knights in my opinion the best part of the business, they are always polite and helpful and have never failed to resolve my issues no matter how small or large
Had car mot'd in an out 90 minutes.
Very helpful service agent by prioratising the work so I could attend a meeting on time. Many thanks. !!!
As I said above on most occasions I get a good service the staff are helpful, and friendly and have now started to give me information on what has been done to my car, Daniel Thorley is very good.
Ronnie who looked after my vehicle awhile it was in was first class.
On the very rare occasion I have used the service dept at knights Stoke I always found the reception staff very solemn looking. The work carried out was done to a high standard
I was hoping my car would have been cleaned and a further video of the underneath and replacement parts following the works. Jordan was extremely helpful and always called when he said he would. Well done and thanks Jordan!!
Fault was dealt with under warranty and I was kept informed throughout.
Booking was easy and the staff very helpful and courteous
Staff met with were very professional, friendly and answered any questions or queries that I had.
All questions asked we're answered
Covid purchase. Appointment and showroom very safe. Car was a Birthday present for my wife. They covered it in a secluded part of the showroom and let her unveil etc. Top work and made her feel special.
Even through the Covid pandemic, I was always kept informed by phone or emails as to the purchase and delivery.
The delivery of the car was excellent the revealing of the car went done well impressed well done Conor
Very professional experience. Kept informed of the delivery progress at all stages.
Nothing was too much trouble for John. Always came back with answers to questions in timely fashion. Great buying experience for the 2nd time.
An very good service/ customer experience throughout
The staff were excellent very aware of my requirements and had the answers to all my questions, 10 out 10
Very easy transaction..Polite staff..Car ready when we arrived..
Nothing was difficult or confusing.
There were a few issues with getting my new car delivered to the correct site but all was sorted. Mark and Toby at knights went above and beyond. Communication was great and had the car ready for the day I wanted to pick it up.
My sales executive Mark Graham was extremely helpful and supportive during my recent purchase. Mark explained every stage of the purchase and delivery process and kept me updated on my cars progress regularly.
Ver pleased with the whole experience and the dealership and sales department remained Covid safe which was very appreciated during handover etc
Toby was very helpful
Mark Graham provided exceptional customer service
Good service, good competitive price and communication was good especially during covid so I'm sure under normal circumstances service will be even better
NOTHING WAS TOO MUCH TROUBLE
Our experience during Covid-19 restrictions was a clean & safe environment.
Great salesman. Not too pushy
Love the car and extremely happy with the experience
Mark was great and made everything very clear from my first visit to the show room.