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I didn't receive a call advising me when my vehicle was available for collection, despite requesting notification.
Excellent service but was not convinced service reception have as much technical knowledge as previous brand
Not a good performance from BMW
Good speedy service with a coffee whilst I waited. No negatives.
Well as an regular customer they always look after you and your car too very happy customer service
very professional and courteous staff ( lola )
Took half an hour longer than advised and I was not told this was going to be the case. I was very impressed with the tablets, TV and scooter my 3 year was entertained with. The staff were very friendly too.
Friendly service & competent techs.
I wanted to witness the old oil being drained out and the new oil being put in but was told I was not allowed in the workshop area. I don't trust garages to be 100% honest. Had to wait an extra 90 minutes for the service to be completed.
From the booking in for the service to collecting the car every process was carried as agreed.
Service of cars isn't as stated on website it's not all weekend
Greeted and dealt with efficiently by Amber.
Polite efficient and timely service.
Cost and didn't return my call Vehicle check report stated OSR tyre cut so took car to tyre garage, examined tyre and found no cut.
Great service including provision of taxi to and from our home as well as the car being returned cleaned inside and out.
Courteous and efficient
The staff at Knights always seem willing to go that extra step into the realm of amazing customer service.
I thought the service price was higher than necessary
they seemed to do all they said they would and the showroom staff were exceptional.
As usual, Lola Clarke sorted it all out. ??
Very helpful and knowledgeable staff
good and simple.. you did what you said you would do - with minimal inconvenience.. and reminded me that my rear tyres needs sorting out.
Fast & efficient service.
My car was serviced whilst I waited and I was happy with the customer service
There was a complication when waiting for the delivery of my new M140i but Sophie in the sales team went above and beyond to look after me until I finally got to collect my little pocket rocket
Work completed on time and to a good standard. I was looked after well whilst waiting.
Great service demonstrating empathy for the problems I'd encountered.
Work was carried out to high standards
On arrival I was told the brake pad reading suggested I needed the front pads renewing. I queired this as this is my secone 1 Series and I drove my last onw for30000 miles without any suggestion the pads needed replacing. It was a sennnnnsor problem
When dropping off my car, had to wait a considerable amount of time. Only one person on the desk who was with a customer, had to wait at least 10 minutes and totally ignored by other service staff that tried to look busy
Service/repair deadline respected and constant contact for progress.
Utterly shocking service. My M135i has now been back to Knights 6 times for 2 faults. the first time it was in the mechanic scratched the car and Knights attempted to smart repair the car, the car is silver and the repair was grey. Enough said!
Would have been 5 stars, but valeters left interior a bit messy.
Courteous service and combined with my service pack it seems good value for money.
helpful friendly staff
I already thought the price of my first oil/filter service was expensive, but on completion the representative quoted me over £100 more than originally quoted. The representative changed the price to that originally quoted without any quibbles.
See above and in addition I would like to give good feedback to all the pleasant and caring staff at Knights N/Staffs especially the young lady from service who kept me updated and the young lady who continues to serve up excellent coffee & biscuits.
Could not find the fault with the 12v unit in the compartment. Just blamed the devices Despite all devices working in other vehicles and in the 12v point in the boot. Not convinced anyone thought to actually check the fuses.
Completely satisfied from start to finish
Service team are excellent . Cost of servicing is expensive compared to other garage and manufacturers .
Bo intention to blame poor staff . Something is fundamentally not right.
Did what they said they would and kept me informed all the time
On time ,and very quick
as Above the service team knowledge was that of a basic garage not a premium car brand such as BMW. I can only compare my experience to that of Lexus where the team are fully professional, knowledgeable and the customer experience is paramount.
Service staff always treat you with the utmost respect.
Brought car in and you had no time to work on it that day so had to leave it a second day which was inconvenient
Good environment to wait in, and quick to complete work
When collecting my car in October 2018, there was visible scratches on all four corners of the car I was completely shocked as these marks were not there before. Before hand I was upset and angry that the agreement on paper was not as we discussed.
Staff knew all answers to my questions without having to get other people's advise like other bmw garages I've been to
Had brake fluid service and cars first MOT carried out at north staffs. Found to be helpful and informative.
I had a health check and was given no information about my health check such as when I need new tyres etc. I know my brake pads and discs need to be replaced soon but nothing was mentioned. I think this was just an expensive car wash.
Originally booked into incorrect centre by centre owing to mistake. I then had to wait a couple of weeks for another appointment. Courtesy car was dirty.
I was able to book my car in at my own convenience, the staff were extremely helpful, and my car was fixed with no issues.
As above , your staff should not treat their customers as fools it's very disrespectful
On comparison to Stoke Seat.
Great customer service from all of the team, helped out where they could and provided information where necessary
Would have given this 5 stars if the service quoted at the time of booking was the same as that quoted on arrival (the actual service needed included a brake fluid service not previously mentioned that incurred a higher charge).
Took all day when I was booked in for 9am. Simple job
Good service generally but, after I collected the car, I drove away to find the bonnet was partly open.
Because I was completely satisfied - duh! (This is frequently asked in surveys like this - it is really annoying)
Everything is a battle, even to get someone to return a phone call
although I had to leave my car overnight, I was kept fully informed of progress.
Whilst my car was in for repairs I asked that the wheel be refurbished and the Bluetooth repaired as it has a fault. Car was returned quickly without chance to request why the wheel and Bluetooth was not sorted. Now I have to return the car again.
This is the exception to my regular service visits. I had a problem this time which could have been resolved better. In their defence staff were under a lot of pressure.
I gave full marks for my recent service experience due to staff being very attentive, knowledgable and professional at all times.
Although I had booked my car in weeks in advance because I needed a courtesy car , there was no car available. I had to wait while Kate,who saved the day again, found a car .
Support arranged from BMW for repair cost. Makes keeping a full BMW service history worth it.!! Great customer service from Lola.!
The job was clearly explained and dealt with efficiently. As always well done Amber Mason.
Couldnt get through on the phone, no one was sure about what was happening with the car, even though I had explained and even asked if it had been towed in or I brought it in, then someone called to tell me the car was there, I know I took it!!!
From start to finish they made spending a lot of money painless & the coffee is great
Great experience from initial phone call through to delivery
The BMW centre has a good atmosphere, no sales pressure and very pleasant people
Roland kept me well-informed throughout the whole process. The car came quicker than I expected
we were kept up to date with the progress of our order throughout the process
had no problems, well informed, test drives, looked after very well.
Antony Hine was a pleasure to deal with and was extremely helpful during the sale
The paperwork was dealt with quickly and efficiently Roland has been an absolute star through the whole process. He made me feel comfortable and listened to everything I required and made sure the vehicle was the right one for me.
Because I am angry about not having electric folding mirrors. I would of paid if I wasn't misled
Everything was handled professionally.
Well looked after and details of car explained ahead of leaving
End to end excellent customer service
Knights BMW made it very personal amd provided a great service keepig me informed throughout.
I was really impressed with the service received. Quick and efficient.