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Completed service on time and cleaned the car plus explained very well the work carried out. Showroom very clean and made 2 coffee's while waiting
Car was in for a mot test, which was passed. Promt and done with in the time quoted.
Mandy and her constant smile and good naturedness alone would deserve five stars......withholding one star as no courtesy vehicle provided
The reception staff and check in were Good professional and friendly however the vehicle check came back stating the wrong speed rating tyres had been fitted. I took vehicle to ATS and found the BMW report was simply wrong - not happy
All on time and complete
There was simply nothing to fault. A first class experience. The whole team are to be commended.
Excellent customer service and professional, patient and friendly staff. Provided all the information I needed clearly, leaving me confident in what they were telling me.
I have never had cause to complain about the standard of service.In my estimation it's a very well run team knowledgeable in all aspects of the models they are dealing with.
Disappointed with the booking as given the TOTAL WRONG information on my service plan
Service and transport good
As above. Didnt give full 5 stars as it would have been nice to have an update of time rather than having to ask. When I did ask I was given a quick and helpful answer.
At Knights from the moment you walk through the door you are greeted by a member of the front desk and from there on looked after to a very high standard and made to feel very welcome. The work and reporting back on your car is very well documented.
Had to wait 39 mins for loan car. Staff kept me informed. Called when ready but they couldnt find the keys and it wasnt cleaned. They have fixed the problem though. The face to face staff were good
Friendly and polite. Efficiency
Excellent service from all personnel
Good service and attitude of staff
As mentioned above.
I took my car in for 2nd service they well looked after me also they checked every thing in my car well pleased after all Amazing and friendly service ????
The mechanical teams and body shop seem completely disconnected. Work allocation to the body shop seems non existent; having had work not done on two occasions the car has been in.
Can't fault it
Repair/tracking one hundred percent
It was very quick and easy to drop the car off and pick it up at the end of the day, the staff were very pleasant and helpful.
Took vehicle in for MOT. Service department telephoned to say that vehicle was being washed and would be ready for collection by 5 p.m. I had to wait for 45 minutes before I could drive it away. I was compensated with a voucher to cover my next MOT.
Everything was done as agreed and more quickly than expected.
I had numerous calls whilst on holiday, to remove the items from the vehicle and also asking me to give the go ahead for chargeable work, which should have been done under warranty. Faulty parts are being replaced at another Dealership under warranty
I have received a quality service on each visit.
I had a little wait to collect my car on picking up. Only due to several people arriving at the same time though.
It was booked in on the day the service was carried out, the cost of the service was the same as quoted, what more can you ask for.
Professional and curtious staff
Delay as shown above caused by damage by service engineer on refitting screen wash reservoir necessitating a replacement part
Car returned in a prompt time scale. All work completed to my satisfaction. Additional issue identified and resolved before returning to me.
Completed on time to a good standard
They did everything they said they would
Great customer service
Visited on a very busy Friday afternoon following a " drivetrain propulsion " warning message. Although the problem could not be fixed that afternoon, we were taken home by taxi and a 5 series BMW was delivered to our home address.Excellent service.
Knocking noise that Im told will go away with break dust build up - not 100% convinced
Exceptionally good service.
Always user friendly and customer focused
As previous and benefitted from service package so cost effective
Usually have courtesy car but on this occasion waited in reception whilst service was carried out as would have had to have waited another 2 weeks for service if courtesy car needed. Was offered a coffee but never arrived.
Not only did the work get carried out I also got my car cleaned inside and out as well
Job done properly and the car was cleaned really well
Was very satisfied how Lola looked after me as a client, although I felt the person I initially dealt with before Lola could have been more helpful.
After a poor start (couldnt help me with my map upgrade), Lola went out of her way to assist me. In particular, she waited for me when I was late coming to collect my dad. Greatly appreciated.
Kate proud was excellent
No tyres to fit my vehicle even though I had booked this service weeks ago and mentioned I may need front tyres.
Reception sensible, pre service procedures carried without fuss and language clear, not hyped , refreshments and service of both good, environment clean, background music not too intrusive, employes smart and not loud. More range in newspapers needed
very impressive all round. Prompt collection & delivery and well turned out representative
I was greeted by a very pleasant lady (Amber?) as soon as i arrived & dealt withvery competantly. She then escorted me to see a salesman (as opposed to pointing where i needed to go).(Previously my experiences with Knights NOT been that pleasant)
Pleasant experience from the smiling receptionist to the service department personnel.
Excellent from Lola cork
I had made an appointment to replace the gas struts in the boot. Over the phone I did emphasise what needed attention and that the car had a BMW extended warranty. At the end of the day I was phoned to be told BMW had to ask the underwriters.
After some issues with the finance department a year ago it was a pleasing to see that the service department and reception teams were considerate, polite and prompt with the service
although the overall service was very good, it did unfortunately take two weeks to rectify the issue with the vehicle. However I was provided with a suitable courtesy car for this period of time.
The service was done within the specified time and wash washed for me, I waited while the service was carried out and there was plenty to keep me occupied
fast and reliable
Everything completed on time as promised
I didnt get a copy of the health check and the washer warning light was on when I got the car back
The female person who dealt with me in the service department was excellent, I think her name was ?? Amber. The best service I have had!
can't believe that the service message was not reset on my car, this means I have to make another unplanned and unconventional visit back to the garage. It something this obvious was missed, what else might have been over looked?
Left completely happy with everything I had gone in o do.
My car was kept in the workshop for several days longer than first anticipated. I was kept informed of proceedings daily by Amber Mason. She did an excellent job for BMW handling my case this week.
Job was done perfect, couldnt ask for more.
Weekend service facility and knowledgeable staff.
I was disappointed that the doors were locked till 8.00 at Knights BMW Stoke. Not convinced I'll return for further servicing. I'm retired and tee off (golf) 8 .15 most mornings. Never been a problem before at Knights.
There great hun
Good taxi service on dropping car in explained process well.
Surely this self evident
Easy booking, speedy service, kept up to date on work progress, coffee and a clean car.
No feedback during the day
All very good!
The service was carried out in the allotted time and, the car was cleaned after. The only reason you didn't score full marks; at booking I requested time with Sales to review / road test the new M5. This didn't happen whilst there...
good communication with staff
We were very pleased with the service we were given on arrival and our time at BMW Knights was one to be remembered. The service given by all of the staff was great. All of the staff were friendly, pleasant and polite. They couldn't of been better.
Work completed faster than anticipated
They do what they say hun
Would have been 100% but last minute charge for brakes
Exceptional customer service as always from Knights
I asked if my car could be ready by lunch time and yes I received the phone call at 1pm to advise car ready - again excellent service
Nice area whilst waiting. Friendly and informative staff
Fast track as I live a while away and was very comfortable during the wait
Unfortunately although the car was left at 8am to be picked up at 5pm I still had to wait till approx 5.45pm
Sales team exceeded all my expectations .
When ordering my appointed sales person was unavailable. Collection wasn't done in the handover bay. Car was parked outside. Scheduled time was missed. Vehicle had a scratch which wasn't noticed until collection day. Expected more when buying an M2C.
Good response from the sales team and got the car I wanted quickly
The sales lady Lauren explained every thing we could want to know, 10 out of 10
Both were exceptional. Never had such a detailed vehicle hand over and follow up. The sales executive I dealt with, Jamie Bryan had vast product knowledge and a pleasure to do business with.
Very. Big thank you to Toby; very professional and a great service. Also a further thanks to Jamie and all the girls on reception for such a friendly, professional and pleasant sevice.
Full attention to detail given and explained
Made to feel welcome with coffee always offered on arrival.
Everyone at Knights were incredible, felt valued, welcome and thoroughly professional with deep knowledge of their products. Time was taken to ensure it was the right car for my needs.
Made to feel special BY ALL members of staff who ALL went out of their way.
Every thing went as was planned
the staff were professional and knowledgeable of service
Salesman Jamie Bryan did go the extra mile to ensure that we were entirely satisfied with our purchasing journey
Pleasant staff but the process seemed to take a long time to place an order
The order form stated £25 fuel which was not put into the vehicle before handover however, I queried this and it has been been resolved.
Friendly, courteous, and knowledgeable staff.Very professional and helpful.A real pleasure to do business with.
Lauren kept in touch with me throughout the process and nothing was too much trouble.
Staff have a can do spirit and nothing is to much trouble.
My car looked absolutely stunning and staff went out of their way following my accident to reassure me that it would be equally if not more stunning than when I originally collected it.
Absolutely brilliant Jamie made it an experience to remember Nothing was too much trouble. He spent time a lot of time going through everything We found out after that he actually came in on his day off to look after us
Have been visiting Knights for a good number of years and this is my fourth vehicle purchase from the dealership. Always feel relaxed and know that my best interests will be considered at all times - also have the best selection of cars possible.
As already stated very friendly staff most especially our salesperson Lauren Keeling she was exceptional.