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Great customer service from all of the team, helped out where they could and provided information where necessary
Would have given this 5 stars if the service quoted at the time of booking was the same as that quoted on arrival (the actual service needed included a brake fluid service not previously mentioned that incurred a higher charge).
Took all day when I was booked in for 9am. Simple job
Everything is a battle, even to get someone to return a phone call
Because I was completely satisfied - duh! (This is frequently asked in surveys like this - it is really annoying)
Good service generally but, after I collected the car, I drove away to find the bonnet was partly open.
although I had to leave my car overnight, I was kept fully informed of progress.
The job was clearly explained and dealt with efficiently. As always well done Amber Mason.
Although I had booked my car in weeks in advance because I needed a courtesy car , there was no car available. I had to wait while Kate,who saved the day again, found a car .
I gave full marks for my recent service experience due to staff being very attentive, knowledgable and professional at all times.
Whilst my car was in for repairs I asked that the wheel be refurbished and the Bluetooth repaired as it has a fault. Car was returned quickly without chance to request why the wheel and Bluetooth was not sorted. Now I have to return the car again.
This is the exception to my regular service visits. I had a problem this time which could have been resolved better. In their defence staff were under a lot of pressure.
Support arranged from BMW for repair cost. Makes keeping a full BMW service history worth it.!! Great customer service from Lola.!
Couldnt get through on the phone, no one was sure about what was happening with the car, even though I had explained and even asked if it had been towed in or I brought it in, then someone called to tell me the car was there, I know I took it!!!
Never got back to me when I phoned Left it to the last minute to say car was ready, when I told service department I needed to know as I had to pick children up. Lack of help when I came to collect.
I dont believe the problem was addressed fully and I was charged a lot of money for something beyond my control
Mainly due to the helpful staff
Amazing service and care and professional, knew the products and understood my needs
Work carried out was fine after service was poor.
pleasant greeting and was offered coffee when waiting ,good valet on car
So thorough thoughtful at all times
All the staff are very helpful .
Reasonably priced. Efficient service. Ready as requested and car valeted.
I delayed the date for my service in order to have a curtesy car but when I arrived at the garage at 8.30am I was told that there were no curtesy cars.i was told that the serve would take just 90 minutes and I could wait.i did but it took much longer
Excellent customer service, knowledgeable and keen to build relationships with their customers for today and future caring.
Servicing staff fully explained the service work required for my car and costing before hand. Post servicing car performance to my expectation. I was also made aware of wear in the brake pads which will require replacing soon.
Service good, adviser lacked some knowledge . You are irritating me with this survey in that you cannot get over the fact I only gave 4. If the survey does not close after this I will scrap it and make a formal complaint.
Good service, one minor error, when the Stoke branch didn't receive the request from the Stafford branch. Everyone very accommodating
Very good staff
Free to look and not be pressured
Everything carried out to my satisfaction
friendly service staff.taxi provided home and then back again to collect my vehicle.
Never come back to me regarding matter that was not resolved during the service. It has been left to me to chase them.
Lola the Customer service advisor was excellent!
Please refer to my previous answer which covers this.
They accidentally diagnosed that I needed new front disk brakes.. nobody (but me) seems to do a basic sanity check.. "Really? on a car that done just 18k miles from new?" ... Also - they did not update either the audio software.. or the sat nav
Come to expect this high level from knights now. Very good.
Very good service.
Work carried out was good, staff were pleasant and courteous - however, as mentioned above no courtesy car had initially been organised, and communication was very poor re: additional work required.
As above along with the lack of courtesy vehicles available. A 5 week wait to book my car in is not great to get a courtesy vehicle if this is the case then a call should be made to the customer at least 5 weeks prior to a service to book in.
The service manager on the day was excellent and would give 5 stars . The reason for dropping a star was that when booking I mentioned that a fog light had failed and would need a replacement, this buld had to be ordered and meant a return trip.
Friendly and punctual service
As stated above totally positive experience
We have had to re-book the car bar in as the fault hasn't been fixed, but this was handled efficiently.
In the end, everything was sorted to the highest standard and very efficiently. Alongside this I am thrilled with the politeness of the team and how exceptionally helpful everyone knights bmw are.
Completed service on time and cleaned the car plus explained very well the work carried out. Showroom very clean and made 2 coffee's while waiting
Car was in for a mot test, which was passed. Promt and done with in the time quoted.
The reception staff and check in were Good professional and friendly however the vehicle check came back stating the wrong speed rating tyres had been fitted. I took vehicle to ATS and found the BMW report was simply wrong - not happy
There was simply nothing to fault. A first class experience. The whole team are to be commended.
Disappointed with the booking as given the TOTAL WRONG information on my service plan
As above. Didnt give full 5 stars as it would have been nice to have an update of time rather than having to ask. When I did ask I was given a quick and helpful answer.
I have never had cause to complain about the standard of service.In my estimation it's a very well run team knowledgeable in all aspects of the models they are dealing with.
At Knights from the moment you walk through the door you are greeted by a member of the front desk and from there on looked after to a very high standard and made to feel very welcome. The work and reporting back on your car is very well documented.
Had to wait 39 mins for loan car. Staff kept me informed. Called when ready but they couldnt find the keys and it wasnt cleaned. They have fixed the problem though. The face to face staff were good
Excellent service from all personnel
Friendly and polite. Efficiency
Good service and attitude of staff
I took my car in for 2nd service they well looked after me also they checked every thing in my car well pleased after all Amazing and friendly service ????
As mentioned above.
The mechanical teams and body shop seem completely disconnected. Work allocation to the body shop seems non existent; having had work not done on two occasions the car has been in.
I was really impressed with the service received. Quick and efficient.
A very professional and friendly environment throughout
Laura Keeling sorted everything out for me.
Because I am a happy customer.
The service was completed very well
Jamie was a delight to deal with. His sense of humour and effort to find exactly the right car could not have been bettered. He was utterly focused on ensuring we had an excellent experience and put himself out more than once to keep us in the loop.
Lauren Keeling at Knights BMW was an excellent help and was very efficient. I would definitely recommend her directly and Knights in future.
Excellent attentive staff, not too pushy, technicaly very knowledgeable.
Car was delivered as promised, excellent e-mail updates,good education of features and friendly knowledgeable staff.
very pleased with the quality service i recieved
Very good communication with the salesman Toby he kept me upto date with everything either over the phone or email. Every time I visited the showroom I have always been welcomed by the reception staff and offered a drink! Extra steps always count
The signing of financial documents proved difficult. The e signature system did not recognise my driving licence and locked me out which meant I had to print off various documents sign scan and send. Which was a but if a pain
Andy was very good
original date for delivery was not achieved leading to previous car handed back before new car arrived. a loan car was arranged from the dealership to ensure I was not affected
Sales team exceeded all my expectations .
Good response from the sales team and got the car I wanted quickly
The sales lady Lauren explained every thing we could want to know, 10 out of 10