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Sorted issue out straight away
service replay in above box. We did have an appointment with the sales dept about changing the car and that was a disaster after a 1 hour we were advised we should go away and save a bigger deposit! Why do Knights not accept American express Aldi do!
Everything was explained accurately and i was able to negotiate a slight discount.
Based on above issue with 1
Service completed to my satisfaction but tailgate still rattled despite being assured it was fixed and I reported paint coming off a wheel and just referred to the Crewe branch
It was completed in the time given and was cheaper than the price given.
No problems encountered ,all aspects of the job dealt with most efficiently.
5 STAR SERVICE
The vehicle cleaning was complimentary, however it would appear that aquawax was sprayed onto the windscreen resulting in severe smearing each time I used the wipers. Obviously I spent time cleaning this deposit from the screen for safety reasons.
Really good service, despite my issues being quite complex and having to involve another Dealer.
The staff were great but I still feel like I was fobbed off.
Staff efficiently sorted out the solution to my connectivity issue, my car was booked in the next day and a taxi was booked to take and collect me from work, on arrival while waiting for car to be washed I was given a coffee what's not to like.
I am always treated well at Knights and now the have changed the way telephone calls are dealt with the experience is even better.
Great customer service from all
because they could treat all customer equal
A little expensive for small service
Easy to get booked, easy to drop off & collect. Friendly service.
I thought a software failure was down to something to do with Bmw
Service and warranty work carried out efficiently
Completed all the work as agreed for the agreed price
3 visits so far to have work completed under warranty - Each time the vehicle is returned with both existing and new problems... The latest attempt to repair the spoiler has resulted in one of the rear lights not working!
Whilst the staff were present, given that I had twice confirmed what was required, it cannot be considered acceptable to make such an error - BMW charges premium prices, so should provide premium service. This experience fell a long way short
Always pleasant and efficient, although, sometimes, over worked
Overall disappointed with the service these last few years.
Courtesy car was both dirty inside and out.
Everything I asked was done even a video of the work being completed
Excellent service from Dan
Friendly service always kept us informed
I called in to see if I could book my car in for a quick check up, and got told I could have it done there and then. It only took an hour, with my car being cleaned too.
Good level of service and prompt attention to car service
Told if there was anything extra that needed attention
Amber's customer service was very professional
Great service from start to finish!
The car I purchased is not an approved used care and has not been sorted.
Communication and customer experience was excellent....thanks Jordan!
Why have I started receiving marketing texts to my company phone? I have not given permission.. When I have had a bad experience on 2 previous occasions at Knights I did not receive a survey to complete, even though I asked for one, why is that?
Carried out the work and the car came back nice and clean
BMW did what they said they would do in the time they said it would take.
Friendly and professional service .
I received excellent treatment from booking in to picking up my car.
Helpful staff, one in particular was very good. Efficient service and nice coffee.
They fitted me in at a time to suit me & were very attentive while I waited
Great service. A little expensive
The service was carried out professionally.
Your after sale man are so nice and warm. Good service. I will recommend to my friend knight BMW. And i will purchase my second BMW on yours in the shortly further I think.
Knights took time to research the problem with BMW and persevered until it was resolved.
The car service, mot and the 3 yr check were all carried out as stated. The bonus was the car came back sparkling.
The staff from the service counter was not helpful . Instead of explaining to me what was needed for the car. She asked me whether I've watched the video . I did have a quick look but not sure what it meant . She said it explained all impatiently !
Fast and efficient service. Friendly and helpful staff.
Checked my car thoroughly after it had been in storage for 16 months. Quick, efficient and work suggested entirely in line with expectations.
Wasn't asked if I would like a valet but it was washed off and the car paintwork was scratched. Also my ivory cream driver seat was filthy not happy
Could not fault anything. Only very slight query was how a buckle to the wheel and gearbox leek was spotted when it came back to have speaker replaced, but not spotted ( as far as I am aware) when serviced.
The work was carried out to standard, the service was excellent, I could book the car in on a day of my choice, drop of and collection were both fast and easy
Would have been 5 stars but have had issues previously at Knights Stoke, but believe is now under new ownership.
The car wasn't washed and vacuumed as stated on the invoice, they explained that they hadn't had time but that's not really any customers problem?
The work I needed on my car was completed quickly and I was pleased with the service I received from them
Really liked that I was sent a video of my car that was personalised- a great touch.
The service rep I spoke to was excellent, very helpful and kept me well informed. If the tyres had been flagged as amber instead of red when measured at 3mm then my rating would have been 5 stars.
Waiting times for courtesy cars could be better. The simple answer is supply more courtesy cars, to cut down waiting times.
experience good except no courtesy car & had to wait for taxis. Felt like was being made to feel inferior by service guy telling me problem caused by using "supermarket screen wash".
Lovely staff and lovely showroom. The value for money for my MOT was unquestionable! However, every time I've been before I've been offered a coffee, but I wasn't at all this time. Only thing that let it down. Small things make big differences.
service staff are excellent - I arrived 24hrs before my appointment but they still managed to accommodate me - unfortunately, the fault has not been fixed - 2nd visit due next week
Courteous, professional staff and a job completed in the time stated when booked in.
When informed of another filter that was required on the car we asked what this was for, the telephonist didn't have a clue?
Fast, video progress, great service and complimentary valet
John Parkes provided a quote, liaised with myself and my insurer, collected the car from Stafford, provided a loan car and delivered the car with work completed at the date and time agreed. All very efficient.
Though it was not possible to identify the cause of juddering i was asked to record the problem and bring back the car. This suggests route-cause investigation. Impressed.
Great staff , great atmosphere . Allen Whitby was fantastic in particular . He put me at ease and took me through all the details . This helped me make the right decision quickly.
Quick and easy delivery.
Detailed explanation of all figures.
The level of communications between the dealer and myself has been poor. For instance, i was waiting 2-3 days to get confirmation of the car arriving into the dealership, i was mailed the car registration document before arrival had been confirming.
Everything was made so simple and clear
Very satisfied, main reason was the salesman, a Mark Graham, made us feel relaxed, not pressured and informal and this is how I want to be treated when spending a lot of money.
Was always informed by the person who dealt with us and felt always welcomed
All staff very welcoming
The car was ordered in April 2019. The car was damaged by hailstones before we took delivery in June. We had sold our Jaguar Xe and knights and BMW experience loaned us a car until the newly ordered car arrived in late October. Knight were wonderful.
A pleasant experience.
Excellent and efficient customer service.