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Meet the team

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Tony Crolla

Head of Business
  • Years in the industry 38
  • Department BMW
  • Hobbies Spending time with family, Golf.

Kerry Canavan

Group Retention Specialist
  • Years in the industry 17
  • Department Group
  • Hobbies Socialising and holidays.

Jon Williams

New Car Sales Manager
  • Years in the industry 12
  • Department BMW New
  • Hobbies Country Pursuits and Rugby.

Toby Mayer

New Car Sales Executive
  • Years in the industry 2
  • Department BMW New
  • Hobbies Football.

Mark Graham

New Car Sales Executive
  • Years in the industry 17
  • Department BMW New
  • Hobbies Motorsport, Travelling

Dan Hunter

New Car Sales Executive
  • Years in the industry 6
  • Department BMW New
  • Hobbies Music

Connar Edwards

Product Genius
  • Years in the industry 1
  • Department BMW New
  • Hobbies Socialising

Antony Hine

Used Car Sales Manager
  • Years in the industry 11
  • Department Used BMW
  • Hobbies Football

Richard Dixon

USED CAR SALES EXECUTIVE
  • Years in the industry 12
  • Department BMW Used
  • Hobbies Football and Golf.

Amber Mason

Senior Aftersales Executive
  • Years in the industry 13
  • Department Service
  • Hobbies Socialising and spending time with family.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Over all great service freindly staff

Service

Very good service

Service

James was available whenever I rang and responded to emails quickly.

Service

Everyone at knights very welcoming and helpful

Service

Happy with work done

Service

Very helpful staff. Able to have my car serviced while I waited

Service

Local BMW garage, repeat customer given professional apporach

Service

The service received was brilliant and nothing was too much trouble.

Service

Explanations given, recommendations made and all work completed on time.

Service

all good

Service

Jordon did everything in his power and I had a phone call the following day from Ronnie at 08:30 approximately saying my vehicle was ready to collect. I couldn't thank them enough. Excellent service.

Service

Went well

Service

Part was changed with what appeared to be no issue

Service

Professional service delivery, all staff were helpful, polite and customer focused.

Service

It was just perfect, so easy and simple and pain free! I couldn't recommend more highly

Service

Booked fast track service. Checked car in quickly and efficiently by Daniel Thorley.

Service

Ronnie on the Service Reception Desk was professional, knowledgeable and helpful. She kept me fully informed at every stage of the repair and carried a thorough hand over when I collected the vehicle.

Service

From first communication to walking out the showroom at the end, every part of the experience was very professional and the honesty of the service staff when explaining the issues was refreshing.

Service

The person I was dealing with kept in touch with me on the progress of the repair.

Service

Again this is down to Dan in the service team and Sam in the workshop both very professional and are a credit to the company

Service

Can't fault them - car booked in, ready on time and I was kept informed

Service

good customer service, Dan dealt with me and was excellent

Service

Very satisfied with all the staff and the mechanics. I am always spoken through everything that has been done on the car and always walked to my car on the car park after the service.

Service

Lee was very helpful and informal

Service

Appointment was fairly quick and efficient. Richard Green was very easy to talk to and he understood my needs. I believe he has found me the right vehicle for my needs.

Service

Job done to required standard

Service

Amazing support for both Francis and service

Service

All work undertaken explained and completed on time

Service

Great service - went the extra mile.

Service

Faultless

Service

Job done well - cost reasonable - all on time

Service

Always excellent service

Service

Great service thanks

Service

Anything I asked there was an answer with no problem and made to feel at ease

Service

Good Service

Service

Again happy with work done and customer service is brilliant.

Service

trusted service

Service

Jordan the Service Advisor always goes the extra mile for me when I take my car to Knights Stoke

Service

friendly staff

Service

No fuss during my visit, everything explained clearly.

Service

Service completed more quickly than anticipated. It was cheaper than quoted and there's free coffee!

Service

Good level of service and the price paid ended up less than the quotation!

Service

Excellent reception, knowledge, advise, welcoming, comfortable friendly atmosphere very helpful

Service

Very good service

Service

Estimate comprehensive. Work done within agreed timescales. Good communication. Technically seems to have been well done.

Service

Very good service

Service

Appointment time was made to suit me. All work was completed within the specified time Full appraisal and safety check was completed free of charge, complete with detailed report. Car was ready for collection at stated time.

Service

Great service

Service

Very pleased with the service and staff.

Service

No hassle experience & dealt with a failed shock absorber at the same time

Service

Pleasant staff good service

Service

Was told about the every aspect of the car I was ordering and how long till handover .

Sales

Great sales team

Sales

Lovely and welcoming people, made to feel at home

Sales

My deal was handled by Dan Hunter who took the trouble to respond to a late afternoon email and phone call, he did a great job getting the car from Germany and into my hands - a great experience even when slight hiccups occurred.

Sales

I was pleased with the way the transaction was dealt with which led to me purchasing the X1.

Sales

Everything dealt with in a timely fashion, staff knowledgeable, friendly and helpful.

Sales

Attention to detail and communication from all the team and then Mark Graham.

Sales

The gentleman I had Mark was lovely

Sales

The salesman John took the time to explain all the options and worked with me so I understood everything relating to my new purchase.

Sales

It's a dealership that I'm very familiar with and was eager to use again as they're very friendly and professional. They worked hard to find the car I wanted

Sales

The process of my purchase was easy and quick and i was constantly updated during the delivery process of the car