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Great service. A little expensive
Your after sale man are so nice and warm. Good service. I will recommend to my friend knight BMW. And i will purchase my second BMW on yours in the shortly further I think.
The service was carried out professionally.
Knights took time to research the problem with BMW and persevered until it was resolved.
The car service, mot and the 3 yr check were all carried out as stated. The bonus was the car came back sparkling.
The staff from the service counter was not helpful . Instead of explaining to me what was needed for the car. She asked me whether I've watched the video . I did have a quick look but not sure what it meant . She said it explained all impatiently !
Fast and efficient service. Friendly and helpful staff.
Checked my car thoroughly after it had been in storage for 16 months. Quick, efficient and work suggested entirely in line with expectations.
Wasn't asked if I would like a valet but it was washed off and the car paintwork was scratched. Also my ivory cream driver seat was filthy not happy
Could not fault anything. Only very slight query was how a buckle to the wheel and gearbox leek was spotted when it came back to have speaker replaced, but not spotted ( as far as I am aware) when serviced.
The work was carried out to standard, the service was excellent, I could book the car in on a day of my choice, drop of and collection were both fast and easy
Would have been 5 stars but have had issues previously at Knights Stoke, but believe is now under new ownership.
The car wasn't washed and vacuumed as stated on the invoice, they explained that they hadn't had time but that's not really any customers problem?
The work I needed on my car was completed quickly and I was pleased with the service I received from them
The service rep I spoke to was excellent, very helpful and kept me well informed. If the tyres had been flagged as amber instead of red when measured at 3mm then my rating would have been 5 stars.
Really liked that I was sent a video of my car that was personalised- a great touch.
Waiting times for courtesy cars could be better. The simple answer is supply more courtesy cars, to cut down waiting times.
Lovely staff and lovely showroom. The value for money for my MOT was unquestionable! However, every time I've been before I've been offered a coffee, but I wasn't at all this time. Only thing that let it down. Small things make big differences.
experience good except no courtesy car & had to wait for taxis. Felt like was being made to feel inferior by service guy telling me problem caused by using "supermarket screen wash".
service staff are excellent - I arrived 24hrs before my appointment but they still managed to accommodate me - unfortunately, the fault has not been fixed - 2nd visit due next week
Fast, video progress, great service and complimentary valet
Courteous, professional staff and a job completed in the time stated when booked in.
When informed of another filter that was required on the car we asked what this was for, the telephonist didn't have a clue?
Though it was not possible to identify the cause of juddering i was asked to record the problem and bring back the car. This suggests route-cause investigation. Impressed.
John Parkes provided a quote, liaised with myself and my insurer, collected the car from Stafford, provided a loan car and delivered the car with work completed at the date and time agreed. All very efficient.
they fixed my problem quickly
Everyone v pleasant. Communications good Speedy resolution to technical issues
I always compare BMW with Mercedes- benz which is my other vehicle.
Work complete on time and cost.
The technician who accompanied me on the test drive was very friendly and keen to resolve the issue.
Again as regards to the above answer. My car was meant to be done on Tuesday they didn't do it until Wednesday as they thought I needed to drop it off even though it was already there and booked in.
Fault not repaired.It now has to go in once again. Another day wasted.
Great service however some staff were rude
Couldn't have done any more for me.
Everything made very easy
I was told that there was damage to my alloy of which I cannot find. I was then told not to worry it could be a mistake?
Service completed on time and Amber was very helpful.
My service was carried out at the Stoke franchise. I was pleased with the Stafford franchise, they replaced the oil flap cover without inconvenience me for a long period of time.
On two occasions I have been contacted by telephone to say that the vehicle was ready for collection, only to find, after checking the job list and settling the account, that the vehicle was still in a queue awaiting a wash and valet. Poor show.
1. Appts were available very soon after I rang to make the appt. 2. The member of staff who dealt with me, Amber, at Knights was very efficient and professional.
Staff helpful and excellent communication
Completely satisfied, if not I would have informed you of any disappointment or poor service.
They took my concerns seriously and address them promptly.
car service completed ahead of schedule which was very pleasing and left in a clean and satisfactory condition
Everything went very smoothly, no problems what so ever
Quick and efficient
Slightly overpriced in my personal opinion
They were really honest, made me feel important to them and got my car back on the road as quickly as they could. They also didn't try to sell me something I didn't need like another dealer!
Jordan Eldergill has been over and above board in trying to resolve my issue.
Very professional and efficient service provided by the team at Knights
The courtesy car was not allocated so had to wait while a vehicle was obtained for one of the sales managers.
Richard Dixon in particular was exceptional and the manager who we met with (forgot his name sorry) was also extremely accommodating.
I did ask for a quote for a dash cam however the salesperson did not come back to me. I know this was unrelated to what I came in for, however I do expect acknowledgement of my questions. I will ask again at my service next year.
Friendly staff, work completed on time
Service Staff won't let you speak to a technician and hence it takes longer to get to a solution etc.
look at the issue we had at 1st MOT for the BMW x5 - a 50k car three years old
I haven't had a Service. It was a body repair through Insurance. However, the service was excellent.
Work took a little longer than I expected, but service and quality of work was excellent.
Well received by the ladies on reception and the service team carried out my wishes one hundred per cent. I was impressed from start to finish.
I delivered a car that was suffering from a lot of issues, and they were extremely patient and professional with me throughout the 2+ weeks it was in their care, constantly giving me updates and giving me many options on how to proceed.
What more is there to say?
Absolutely no complaints
Good but expensive.
Because I was completely satisfied
The service and help from the staff was up to level of professionalism associated with a BMW
Because you don't listen
Everything explained and a call to say car would be ready on time as promised
Everything I requested was observed and the issues were dealt with.
Quick and easy process.
Staff were brilliant young lady knew everything and was a pleasure to deal with.
Car was collected from home, work completed on it and dropped back on the same day. Excellent
Everything thoroughly explained
Lack of communication regarding keeping car off the road without checking first
Just all good
The service I've received from BMW (Knights) has been very good. So far I've never felt like I've been let down by them and I hope this continues for many more years to come.
Was advised the DVLA website was not working so unable to print the MOT certificate there and then. I was advised this would be sent in the post, over a week later and this has still not been received.
MOT was good value, unfortunately I purchased 4 tyres through Knights, who told me they were price competitive only to find they over charged me, compared to market prices, by a minimum of £300. They do not reconnect Dashboard Cams after service.
All staff very welcoming
The car was ordered in April 2019. The car was damaged by hailstones before we took delivery in June. We had sold our Jaguar Xe and knights and BMW experience loaned us a car until the newly ordered car arrived in late October. Knight were wonderful.
A pleasant experience.
Excellent and efficient customer service.
No issues whatsoever and I would like to personally give Ben who began the experience and one of your newer members credit for his help and support, I will be asking for him again in the future when the time comes to look into having another BMW
kept updated of car delivery pogress
Team was extremely accommodating
Friendly staff and an awesome showroom (with awesome cars)
you could not fault any thing from beginning to end I was guided to the most ideal car for my needs ,and everything was spoke with so much confidence and knowledge ,your car sales lady is very professional and made everything crystal clear .
Looked after me very well and great coffee Connor the genius knows his stuff and Dean is a great guy
Great service and deal
As highlighted above all the staff ( from receptionists to sales staff to servicing) at stoke have been great. In particular Kerry Caravan and Mark Graham at stoke have been great in their service
When I placed the order I was told I had more than a week to finalise exactly what I wanted, but 2 days later the car was in production and I couldn't change the order, so I didn't get the exact car I wanted. BMW's loss!. Delivery was ok.
As I have dealt with the garage before and found the Staff always friendly
The test drive was not as thorough as others provide and a blemish on the rear bumper on day of handover meant I had to return the vehicle for remedial work
Efficient and transparent