Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Tony Crolla

Head of Business
  • Years in the industry 38
  • Department BMW
  • Hobbies Spending time with family, Golf.

Kerry Canavan

Group Retention Specialist
  • Years in the industry 17
  • Department Group
  • Hobbies Socialising and holidays.

Jon Williams

New Car Sales Manager
  • Years in the industry 12
  • Department BMW New
  • Hobbies Country Pursuits and Rugby.

Toby Mayer

New Car Sales Executive
  • Years in the industry 2
  • Department BMW New
  • Hobbies Football.

Mark Graham

New Car Sales Executive
  • Years in the industry 17
  • Department BMW New
  • Hobbies Motorsport, Travelling

Dan Hunter

New Car Sales Executive
  • Years in the industry 6
  • Department BMW New
  • Hobbies Music

Connar Edwards

Product Genius
  • Years in the industry 1
  • Department BMW New
  • Hobbies Socialising

Antony Hine

Used Car Sales Manager
  • Years in the industry 11
  • Department Used BMW
  • Hobbies Football

Richard Dixon

USED CAR SALES EXECUTIVE
  • Years in the industry 12
  • Department BMW Used
  • Hobbies Football and Golf.

Amber Mason

Senior Aftersales Executive
  • Years in the industry 13
  • Department Service
  • Hobbies Socialising and spending time with family.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service and Jordan was very helpful.

Service

Great Service

Service

Have come to expect nothing less than total 100 percent. Never questioned your standard.

Service

I was advised of the cost prior to the work being done, and it was done within the time stated.

Service

Not 100% due to the inconvenience of Covid pandemic

Service

Professional and polite

Service

Due to covid things are very different, but Knights were very professional and helpful.

Service

No quibble with a warranty claim

Service

They did a good job

Service

Well informed and customer service excellent

Service

Seen on time and very polite

Service

Been using Knights for a number of years & feel happy to carry on using their professional service.

Service

Service was very efficient and seamless.

Service

It was great - and the car looked brand new when we came to collect it from the dealership.

Service

Really helpful friendly staff

Service

Customer service I can't fault.

Service

Best Bmw for ever

Service

The score is self evident

Service

Please urge to deal with

Service

Excellent service, and no nasty surprises.

Service

they are helpful and nice with the customer

Service

Have dealt with Knights over a number of years and always found their service department very professional and especially now during the covid lockdown.

Service

Everything was fine

Service

Great service advisors. Experience would be 5 star if the servicing was transparent

Service

From start to finish, the experience was perfect

Service

Very pleased with the service, booked in , no waiting and got the car back mid afternoon has promised

Service

Very professional service and dealer ship.

Service

The issues were understood and all work completed anything that needed additional work was attended too and with a great level of service and help and understanding.

Service

Was kept informed about progress, I was dealt with very professionally.

Service

NO PROBLEMS AND POLITE HELPFUL SERVICE

Service

Work carried out in a timely manner

Service

No concerns re COVID safety and good service carried out.

Service

Did all they could do

Service

Helpful and accommodating service department, and pleasant efficient service reception

Service

Things went smoothly

Service

Did what I asked

Service

All the staff are first class ambassadors of Stoke Knights

Service

Great service

Service

Great service.

Service

Quick reliable

Service

Amazing service from the initial phone call to collection of my vehicle following warranty work. My car couldn't be driven away when it was first looked at so I was put in a loan vehicle until mine was ready.

Service

Absolutely happy with all services provided

Service

first class

Service

Great service as always.

Service

MOT and service carried out as expected along with the video of the MOT inspection mentioning anything else to be reviewing in the future.

Service

I have been using this garage for 13 years now and have never had any problems.

Service

Good tecnical expertese resulting in satisfactory motoring.

Service

Kept me up to date with what was happening with the car

Service

As i said above the job was executed perfect. Everything was on its place not even 1 screw missing. Really good job couldnt even see anydifferance on the surroundings ( for example something missing or not put back because mechanic forgot).

Service

No problems, always had a reliable service from Stoke.

Service

Everything was done in time as I was promised

Service

They looked at my issues and checked the car thoroughly for other problems

Service

Daniel Thorley listened to all the information I provided and he supplied an acceptable solution within a time frame that suited.

Service

Had no issues - everything clear and done well

Service

As above

Service

The service was very good.

Service

Excellent

Service

Straight answers easy to deal with and prompt on getting my vehicle sorted

Service

Really helpful and provided a really quick response when my car had a recall for a fault

Service

The service centre at knights in my opinion the best part of the business, they are always polite and helpful and have never failed to resolve my issues no matter how small or large

Service

Had car mot'd in an out 90 minutes.

Service

Very helpful service agent by prioratising the work so I could attend a meeting on time. Many thanks. !!!

Service

As I said above on most occasions I get a good service the staff are helpful, and friendly and have now started to give me information on what has been done to my car, Daniel Thorley is very good.

Service

Excellent service

Service

Ronnie who looked after my vehicle awhile it was in was first class.

Service

On the very rare occasion I have used the service dept at knights Stoke I always found the reception staff very solemn looking. The work carried out was done to a high standard

Service

I was hoping my car would have been cleaned and a further video of the underneath and replacement parts following the works. Jordan was extremely helpful and always called when he said he would. Well done and thanks Jordan!!

Service

Fault was dealt with under warranty and I was kept informed throughout.

Service

Very pleased

Service

Booking was easy and the staff very helpful and courteous

Service

Staff met with were very professional, friendly and answered any questions or queries that I had.

Service

All questions asked we're answered

Sales

Covid purchase. Appointment and showroom very safe. Car was a Birthday present for my wife. They covered it in a secluded part of the showroom and let her unveil etc. Top work and made her feel special.

Sales

Even through the Covid pandemic, I was always kept informed by phone or emails as to the purchase and delivery.

Sales

The delivery of the car was excellent the revealing of the car went done well impressed well done Conor

Sales

Always excellent

Sales

Very professional experience. Kept informed of the delivery progress at all stages.

Sales

Nothing was too much trouble for John. Always came back with answers to questions in timely fashion. Great buying experience for the 2nd time.

Sales

An very good service/ customer experience throughout

Sales

The staff were excellent very aware of my requirements and had the answers to all my questions, 10 out 10

Sales

Very easy transaction..Polite staff..Car ready when we arrived..

Sales

Nothing was difficult or confusing.

Sales

There were a few issues with getting my new car delivered to the correct site but all was sorted. Mark and Toby at knights went above and beyond. Communication was great and had the car ready for the day I wanted to pick it up.

Sales

My sales executive Mark Graham was extremely helpful and supportive during my recent purchase. Mark explained every stage of the purchase and delivery process and kept me updated on my cars progress regularly.

Sales

Ver pleased with the whole experience and the dealership and sales department remained Covid safe which was very appreciated during handover etc

Sales

Toby was very helpful

Sales

Mark Graham provided exceptional customer service

Sales

Good service, good competitive price and communication was good especially during covid so I'm sure under normal circumstances service will be even better

Sales

Excellent experience

Sales

NOTHING WAS TOO MUCH TROUBLE

Sales

Our experience during Covid-19 restrictions was a clean & safe environment.

Sales

Great salesman. Not too pushy

Sales

Love the car and extremely happy with the experience

Sales

Mark was great and made everything very clear from my first visit to the show room.