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Under the current circumstances you have been great.
Fast lane appointment was great, customer service is exceptional
Just very satisfied with the recall work carried out and the staff being very helpful
The people at Knights did everything that they could within the guidelines that were specified. The person who dealt with me on the day was very professional and pleasant to deal with.
Services was carried out quickly & efficiently
U were very professional about everything.
Nice easy to deal with people
Service first class.
Service was quick and thorough.
the service receptionist Amber who dealt with booking etc was excellent
Friendly helpful staff, great communication progress updates from the staff throughout the service.
Excellent communication and kept me waiting for the minimum amount of time.
See above, friendly, upfront, helpful and efficient.
Easy and peace of mind
Polite informative staff member
Great service, great communication, quick and efficient to undertake work and get my car back to me
The service was excellent. I had to book the car in for remedial works that were carried out as I waited in a timely fashion. Impressive customer service from Jordan.
Car repaired as promised, length of time was longer than normal due to issues with hybrid vehicle
Very satisfied with the service I get if I have a problem it get sorted
Everything went to plan, very professional
Excellent service from team.
Did what wasa required
Excellent service, appreciated a reminder about my car being due for a major service via a telephone call.
It was quick, not to expensive, only did what was required
Had a couple of issue but all dealt with professionally
Fast and efficient with good service package from bmw .
Was looked after. Kept informed every step.
From the moment I arrived with a vehicle that had been purchased elsewhere Jordan was helpful and friendly and your technical guy was really great
East to book in drop off and collect I was also asked about joining the BMW service plan which I did.
Any issues or concerns relating to the service were dealt with in a fully professional manner. I am very satisfied with the service experience from both the reception and technical perspective.
Very good service and communication from Jordan
Good service and Jordan was very helpful.
Have come to expect nothing less than total 100 percent. Never questioned your standard.
I was advised of the cost prior to the work being done, and it was done within the time stated.
Not 100% due to the inconvenience of Covid pandemic
Professional and polite
No quibble with a warranty claim
Due to covid things are very different, but Knights were very professional and helpful.
They did a good job
Seen on time and very polite
Well informed and customer service excellent
Been using Knights for a number of years & feel happy to carry on using their professional service.
Service was very efficient and seamless.
It was great - and the car looked brand new when we came to collect it from the dealership.
I was very impressed by the customer service. Despite the delays caused by the COVID pandemic, I received regular updates.
Smooth handover - no issues
The car was presented well and overall the communication and contact from the salesman was very good.
Yes very impressed, everything was done to make it that
VERY EFFICIENT HANDOVER
From start to finish we've been kept extremely well informed.
The dealership kept me informed and updated with current progress on my vehicle. BMW is a fantastic, luxury brand and I'm so happy to be part of the family!
Great advice from the salesperson, I had actually got a model in mind but sound advice, who listened to me and steered me towards the model I have now, not at all disappointed in fact very impressed.
I had no issues with the sale or choosing the car I wanted and the car was obtained quickly. At the delivery all was explained well.
Very satisfied and the unveiling was so meaningful.
very satisfied, everything went smoothly even considering the current pandemic situation. Mark Graham was exceptional in his advice and kept me updated throughout.
All questions asked we're answered
Covid purchase. Appointment and showroom very safe. Car was a Birthday present for my wife. They covered it in a secluded part of the showroom and let her unveil etc. Top work and made her feel special.
Even through the Covid pandemic, I was always kept informed by phone or emails as to the purchase and delivery.
The delivery of the car was excellent the revealing of the car went done well impressed well done Conor
Very professional experience. Kept informed of the delivery progress at all stages.
Nothing was too much trouble for John. Always came back with answers to questions in timely fashion. Great buying experience for the 2nd time.
The staff were excellent very aware of my requirements and had the answers to all my questions, 10 out 10
Very easy transaction..Polite staff..Car ready when we arrived..
An very good service/ customer experience throughout
Nothing was difficult or confusing.
My sales executive Mark Graham was extremely helpful and supportive during my recent purchase. Mark explained every stage of the purchase and delivery process and kept me updated on my cars progress regularly.
There were a few issues with getting my new car delivered to the correct site but all was sorted. Mark and Toby at knights went above and beyond. Communication was great and had the car ready for the day I wanted to pick it up.
Ver pleased with the whole experience and the dealership and sales department remained Covid safe which was very appreciated during handover etc